3 Trolls Games — Local services in Chelmsford

I've been in monthly for about six months. I get my hair cut down the street, and was thrilled to find a local game store. I was put off a little by being asked to place merchandise I was carrying while browsing on the counter. I figured it was because I was an unfamiliar face and let it go. 6 visits and a couple hundred dollars later and I still receive a cold greeting and am asked to leave merchandise I've picked up from the shelves on the counter.

In an era where stores like this can't afford to be competitive with online merchants in terms of price or selection, good customer service and local business warm and fuzzies are their primary attractions. If this store has been victimized by shoplifters in the past, I'm truly sorry, but treating paying frequent customers like thieves will only lose you business.

I shop at other game stores in New Hampshire and Cambridge and have never been treated this way elsewhere. At a time of unprecedented demand for D&D related products, this store should have been in a great position to grow. That seems unlikely after my...

Location: Easy to find at the Summer Street Plaza. Plenty of parking.

About the store: Friendly, family owned store, with an accepting atmosphere. A great place to try new games, buy new games, play new games, and socialize.

This store sells tabletop games, puzzles, models, paints and accessories for miniatures hobbyists, a collection of RPG books, and toys.

The game room: For a small fee, there is also an exceptional game room available. People can show up to paint, play games, socialize, or even play from an assortment of great titles of tabletop games!

They also hold special events for both children and adults, so be sure to look for them on facebook to see what events...

I've had mixed experiences. The worst was: I placed an order with 3 Trolls for a game I really wanted, instead of buying it cheaper online, just to support the store. (Note: this was well after the game's street publishing date.) When I returned to ask about my order, a 3 Trolls owner told me their distributor had never heard of the game. Alarmed, I informed the game publisher; but when the game publisher called 3 Trolls, the owner admitted that he had simply forgotten to order the game and...