Aroma Spa & Laser Center — Local services in Westford

It’s a good place. Fast at scheduling appointments. However, your experience really depends on who’s doing the therapy. They are extremely pushy to make customers buy medicated products. The first question I was asked by therapist was - which product are you using? I gave different products name at different times. But no matter what answer I gave - therapist said ‘thats a very very bad product’. During the whole session, I was brainwashed about the use of that product. It’s way too much. They say that facial is not about just getting the facial done - it’s about educating. Please don’t give a lecture about 20 mins. Customers are paying you to do the work. Sometimes, I hope they do the work and not vent so much. Also, they will delay everything to skip the last parts of the session, like massages. The way they do this is - i have to go outside the room and get something. Honestly, I counted it this time - It’s 9 times. Each time they took 3 to 5 minutes. It’s 50% of the session time guys. Instead of leaving the room for 9 times, can’t they bring these little bottles all at once? Also, staff treats customers like a child. They tend to talk way too much (no cheating, this is a punishment for not taking care of your skin, you are not doing your HW, etc). This is not at all acceptable. Why are we paying all that money - to get lectures?? I hope management takes this seriously and implement changes. I couldn’t talk to the management as the therapist will make sure that you don’t interact without her to anyone after...

By far the best spa I have ever received treatment from. My experience has been exceptional! Highly recommend this one-stop shop for all of your treatment needs. Diva, the owner is highly involved and provides high end Customer Service! They offer consultations free of charge, highly recommend a visit to the spa, I promise you won’t regret it! I rate services on how I receive it and Aroma Spa exceeds the five star rating.

They have two office locations Medford mass and Westford mass. They relocated from Lawrence to Medford, Brand New location I believe three months in. Beautiful and luxurious! Show the professional sum love stop in, check the place out! Staff are very courteous and extremely engaging! Very bubbly personality, you’ll see/receive smiles from them all-they are easy to have conversations with. Great experience for me.

Parking lot designated for customers, just a wonderful place to get pampered at. Self-care is extremely important, love yourself but also allow others to love you just as...

Diva at Aroma Spa & Laser Center in Westford, is absolutely amazing! Not only is this place welcoming and cozy, the services that the team provides are top-notch. Diva is extremely knowledgeable and talented in what she does. She will answer your questions and will help to find the perfect products for your skin type. The "Diva's Facial" was extremely relaxing and my skin feels amazing. I highly recommend this place - thank you...