Jos A. Bank — Local services in Westlake

Went in looking for a white shirt , that’s it , a white shirt to wear on a suit , I needed a new one . I went in two days in a row . The first day I walked in and tried to look at the white shirts section myself , no one came or was curious what am I doing 🤣 weird . I saw he was helping a customer , not continuously , so I thought it doesn’t have to be about me and left and thought they were busy , walking out no one asked “how can I help you “ or “did you find what you want “. Next day ( I live at Crocker) , same thing, went in , now this time the store had a couple , one man was helping the couple , the second was just standing , the same guy from the day before , older , bald …. Seems nice , but how would I know ? 🤣 He saw me , nothing , he said nothing he was standing at the end of the room in the back , I promise you people I look like a normal man 🤣 Anyway , I had looked at shirts at banana and bought one the day before when I wasn’t helped , because I need the shirt , I still needed a new belt , so I went to the belts and picked one ( belts are set service , thank god ) , I should’ve just walked out with the belt, I bet he would have said nothing either and I would’ve kept it for free 🤣 ! It’s a very strange experience . Anyway , I specifically asked him at that point , scared a bit that I might bother him 🤣:” are you able to check me out ? “ He acted like he is in a trance and then said : … “oh yeah sure “ 🤣 ( “sure “🤣)

While I was at it and had him walking me to the front , am like that’s my chance to ask yay!!!! , so I asked : “am looking for white slim fitted shirts on a charcoal suit to wear without a tie casually for an event , I swear to god he looked at me and said :” hmm , your neck is like mine , your neck probably above 18 , so any shirt would not look slim fit on you “ !!!! First he VISUALLY made the neck measurement , second my neck is actually 17.5 inches ! 🤣 , third am fit and athletic 6’3”. At that point , I didn’t elaborate . He didn’t even ask to measure even though I know my measurement , or even ask about the number to give me a shirt to try !!!!!! ( knowing the measuring tape is around his neck , you know from all the hard work he does measuring all day apparently 🧐). He’s like : “ you be better perhaps to tailor one probably “ : I swear to god .( like almost completely eliminating the chance that they have anything for me 🤣🤣🤣, just like that ! Btw I am previous customer , and actually the shirt am buying is to wear on a suit from their store I bought more than a year ago , but back then the staff was honestly exceptional, a very nice suite with no tailoring or anything back the , I found it there and it fits perfect, again , bought more than a year ago . I payed and left . I tried not to take it personal , I tried to think he is tired or underpayed for the job, I have respect for individuals older than me so I won’t say more , but I can’t help not feel I was unwelcome and even mistreated , but I don’t know why ! I don’t write bad reviews usually , but honestly I felt mistreated for some reason and insulted , sorry guys , but I had to write this one to feel better . It’s a good store , I hope next time my experience will be different . Or maybe , we should find how to buy our suits online , as service has gone down the drain...

Probably one of the worst customer service experiences I’ve ever had and I worked in retail for 10 years…. My fiancé and I booked an appointment earlier in the week for him to get fitted for his wedding tux. We chose this location as he previously bought a suit for my brother’s wedding last summer and we had an amazing experience with Peter. Still think Peter is amazing, but everyone else is extremely rude.

The moment he walked in he said he was treated like he was dumb and told we didn’t have an appointment or an account. I met him a few minutes later where I also met with a very dismissive young kid. My fiancé wanted a tux with a white button down that had black buttons so we asked to try that one on. The kid literally looked at us and said “it’s in the package and I don’t want to take it out because it’s a pain in the butt to fold it and put it back….”. We were still very nice despite that very lazy response and he grabs items for my fiancé to try on. I asked again if he can try on the black buttoned shirt and the kid literally stared at me and then goes “sure”.

My fiancé goes to the fitting room and this kid is literally throwing a hissy fit and then walks past me in the most dramatic way lollll and says “I don’t know what the difference to you is” under his breath. IT’S LITERALLY FOR MY WEDDING. We never said anything back the whole time because at that point you’ve lost my business and the additional 7 men in the wedding.

Just to top it off the kid walks to the front by the register and starts mouthing off about us to another man working there where they proceeded to stare at me. After my fiancé was done we thanked them for their time and walked out because wow…I have never met someone so rude and disrespectful to a customer that was about to spend $525 on a tux for...

My fiancé and I have been so disappointed with this place. We went here at the end of June to get a suit for our wedding. We were helped by a younger girl at first who was not very helpful. Then we were helped by Peter and found a suit and it ended up being on sale too. We ordered the suit and got a group number for the wedding party. We were told if the price dropped anymore they would also honor the new price. We were promised that the suit wouldn’t go out of stock and that there was no rush for anyone else to get a suit. We were told to keep the suit there until we were ready for alterations. Fast forward 2 weeks later and our fathers order their suits and the price drops. We call and the girl we first worked with answers the phone and tells us she doesn’t know how to honor the new price. Then a few weeks later we get a call saying they are no longer making this suit anymore and my dad actually needs a completely different size of pants than the ones he was fit for. My Dad rushes in there the next day and they managed to find the pants in his size. Turns out the suit was never discontinued. Then my fiancé orders a suit rental from here for a wedding. He goes 2 days before the wedding to pick it up and the pants were way too short on him. He then asks to pick up his wedding suit because he wants to get it altered somewhere else and they tell him that they can’t find his suit! They ended up calling him that night and found the suit but lost his vest. They also fixed the rental pants but I had to send my Dad to make an extra trip out the next day to pick up both suits. Save yourself the headache and go...