Hampton Inn Cleveland-Westlake — Hotel in Westlake

My family and I had 2 rooms for one night at Hampton Inn Westlake. I decided to give the hotel another try, after being disappointed by the disarray and filthy carpets before the renovations were complete. ||Chantelle was a big help and very courteous when I spoke to her on the phone a day before my visit. I secured connecting rooms on the top floor, because she made it happen. I felt she went above and beyond to help me with my request. I really appreciate that. ||Tina greeted me kindly at check in. She recognized my HH status, and provided me with bottles of water. She thoroughly explained things and was efficient and friendly. It was a very good and personable check in experience.||The 2 queen bed room and the 1 king bed room we had were connecting and configured a bit differently from a few years ago. Everything seemed fresh and clean. A big tv on the wall. Plenty of drawers. We had a room with a small fridge and a microwave. Not all rooms have microwaves. The chair in the room wasn’t too comfy, but ok. The king bed sat a bit high and was large, unlike some hotels’ king beds that don’t seem quite wide enough. The mattress was a little firmer than we like, but not bad. Linens were fine, as were the towels in the bathroom. The king room had a shower only. The 2 queen room had a shower/tub combo. ||The bathroom had shower dispensers for shampoo and conditioner, but not for liquid soap. Only bar soap is available. The sink has the faucet in the corner, so be careful if you put the water on with the pressure too high and fast at the sink. There was a nightlight in the bathroom, which is nice. We always bring our own, but did not need it. ||There is no light switch when you enter the room, which is odd to me. A few lamps. USB ports by the bed. The lighting was ok, but the lights next to the beds were not on a moveable arm. There are blackout shades for the windows. The old type of a/c and heating unit under the window worked fine. We had the fan on low and it wasn’t noisy. ||The hotel wasn’t too busy and it was very quiet. Breakfast has some hot and cold options. They keep ice water in the lobby, and Tina had just baked some cookies when we arrived to check in. Gotta love cookies!||Jessica was friendly and helpful on the hotel chat with me through the HH app. |Then again at check out when I left. She had a new box of tissues for me right away when my room ran out. I feel all the employees here work hard to help guests and to positively represent the Hampton Inn brand. I will return here in the future now that things are settled at the hotel and the decor revived. The rooms may seem a little smaller here than they are at other Hamptons, but it worked ok for our...

My family and I had 2 rooms for one night at Hampton Inn Westlake. I decided to give the hotel another try, after being disappointed by the disarray and filthy carpets before the renovations were complete. ||Chantelle was a big help and very courteous when I spoke to her on the phone a day before my visit. I secured connecting rooms on the top floor, because she made it happen. I felt she went above and beyond to help me with my request. I really appreciate that. ||Tina greeted me kindly at check in. She recognized my HH status, and provided me with bottles of water. She thoroughly explained things and was efficient and friendly. It was a very good and personable check in experience.||The 2 queen bed room and the 1 king bed room we had were connecting and configured a bit differently from a few years ago. Everything seemed fresh and clean. A big tv on the wall. Plenty of drawers. We had a room with a small fridge and a microwave. Not all rooms have microwaves. The chair in the room wasn’t too comfy, but ok. The king bed sat a bit high and was large, unlike some hotels’ king beds that don’t seem quite wide enough. The mattress was a little firmer than we like, but not bad. Linens were fine, as were the towels in the bathroom. The king room had a shower only. The 2 queen room had a shower/tub combo. ||The bathroom had shower dispensers for shampoo and conditioner, but not for liquid soap. Only bar soap is available. The sink has the faucet in the corner, so be careful if you put the water on with the pressure too high and fast at the sink. There was a nightlight in the bathroom, which is nice. We always bring our own, but did not need it. ||There is no light switch when you enter the room, which is odd to me. A few lamps. USB ports by the bed. The lighting was ok, but the lights next to the beds were not on a moveable arm. There are blackout shades for the windows. The old type of a/c and heating unit under the window worked fine. We had the fan on low and it wasn’t noisy. ||The hotel wasn’t too busy and it was very quiet. Breakfast has some hot and cold options. They keep ice water in the lobby, and Tina had just baked some cookies when we arrived to check in. Gotta love cookies!||Jessica was friendly and helpful on the hotel chat with me through the HH app. |Then again at check out when I left. She had a new box of tissues for me right away when my room ran out. I feel all the employees here work hard to help guests and to positively represent the Hampton Inn brand. I will return here in the future now that things are settled at the hotel and the decor revived. The rooms may seem a little smaller here than they are at other Hamptons, but it worked ok for our...

Bad experience with the keys and my room reservation. Filthy bathroom. Not recognized as Diamond member. (Not offered water or snacks.) Details below:||Arrived 1 am. Checked in online the prior day and picked a room on the first floor near the door so I could get in and out easily and quickly because I knew I’d be arriving late and would be tired.||I knew enough to try my digital key by the back door before unloading my stuff sure enough it didn’t work. The lock glowed green, but it didn’t unlock.||I drove around to the front desk, asked for a “physical key,” because the back door wasn’t working with the digitial key. The front desk dude asked for my room number. I showed him the digital key on my phone and ask him for my last name. He gave me two card keys as I requested. Never asked for ID.||I drove around back to the door try it again and they still didn’t work. I called him from my cell phone. He came around to the back from inside. He opened the door and it’s a staircase going UP to the first floor. He told me I couldn’t get in this way with the key and I had to go the side door. (Why was there a key unit if you’re not supposed to go in that way?)||It wasn’t that long of a walk so I went to the side door. Front desk dude went back to the front desk and I went back to my room with my keys. The hard keys didn’t work for my room door. And the digital key didn’t work for my room door. I heard a TV in the room. WTF?||I called the front desk again and made him come to the room and see that the keys didn’t work. then he told me he thinks the room is occupied. WTF?!!|| I told him to get me a new room of the same type on the first floor and bring the keys to me. This time the keys worked, and nobody else was in the room, but the room was a smaller room than I had paid for.||Meanwhile, the shower floor is filthy, there were pyoobs on the shower walls, the towels look like they could have been used (not folded and stacked in a neat professional manner), the pillows are tiny, and the chair that’s in the room instead of the sofa bed is ripped to shreds in one spot.||This was May 2025. After the renovations. The Reno’s just made it look “pretty.” But the core functions (access to the rooms, heat/ac, noise every time another room ran water, and condition of the furniture) leave a lot to be desired.||At least the bed is firm.||The next morning I complained to the manager. She didn’t seem at all surprised. She comped my stay,...