LUX Boutique — Local services in Westminster

I recently visited Lux Boutique in search of good-quality jeans—and I’ll admit, the denim is solid. I liked the fit and feel, but paying $140 for two pairs had me second-guessing if the price truly matched the value.

Curious about the return policy, I went online only to find something astounding: store credit only—no refunds. That was a big letdown, especially since I hadn’t even removed the items from the bag. While I respect a business having firm policies, this one feels a little outdated and rigid, especially for a boutique in a small town (not a major city where higher price points are more expected).

The woman who sold me the jeans was kind and helpful, but never once mentioned the return policy, which I think should be clearly stated at checkout, if not before. I ended up not finding anything else I truly liked in-store, so even store credit felt useless. The jewelry looked very costume-like, and much of the clothing gave off a dated vibe—like marked-up resale pieces. It gave the impression of “I paid $27 for this but I’m selling it for $60 just because I can.”

Pros of the Return Policy: • Gives customers an opportunity to exchange for something else if truly unhappy • Encourages in-store support and loyalty to small business

Cons of the Return Policy: • No full refunds—even if the item is unused and in the bag • Lack of verbal disclosure at checkout is frustrating • Limits customer options, especially when inventory doesn’t offer many appealing alternative.

Final Thoughts: I love supporting women-owned businesses, but this experience left me disappointed. The return policy alone is enough to make me hesitant to shop here again. With a few tweaks—like offering partial refunds or at least more transparent communication even a better selection of style—I might reconsider. But for now, it’s a pass.

Rating: 3/5 (Points earned for quality denim and service, but lost for return limitations and pricing that doesn’t match the...

My daughter and I were shopping this weekend for her first prom dress. We went to several shops. Or final stop was at Lux. I wish we had gone there first. It was such a great experience. We had a great time trying in different styles. The staff was helpful without hovering. They offered their opinions when asked and answered our questions. They are experienced and knowledgeable. We were even there after they were closed and we never felt rushed. Anna and Judy were great and made our time there great. Thank you ladies for helping my daughter find the perfect dress! She is beautiful and she is going to have a fabulous time. She is going to be sending all of her friends to Lux for...

They estimated my daughter's size bc they didn't have the dress any smaller in stock, ordered it too big, took over a week to receive in store. When she tried it on, they informed me that the alteration was extra, good luck trying to get anyone to do the alterations in time for prom, but that they refer customers to this person. Ok, frantic call to this person, who requires a $50 cash deposit and will bill the rest upon completion. We were had, no choice. After 4 trips to boutique, we ended up with a average gown that cost a fortune. The arrangement smacks of...