Incredible experience. The employees and especially the owner really care about making sure every little detail is taken care of.
We initially decided to hire someone off of task rabbit to set up our toy car. When he made a mistake I brought it into the store to see if they could fix it. The owner, Nick, offered to drive up that night from over an hour away to fix it free of charge even tho it was not the store’s mistake in the first place. Also I met him the next day and he could not have been kinder.
Thank you guys so much! Will definitely be coming back and recommending to anyone looking for toys.
P.s. they also have any toy imaginable and is fun for not just kids but also for adults looking for yard games and such. It’s an experience you can’t find anywhere else these days and knocks the socks off of buying on Amazon (they also offer free delivery over a...
Read moreI am beyond upset that my husband was turned away today and told “only children can purchase the cards” I have a seven-year-old at home sick from summer camp. He’s also missing a birthday party this week. My husband tried to pick up some Pokémon cards while at work to surprise our son when he got home, and the woman told him that you need a child present with you to purchase items at her store!!! Absolutely ridiculous. I’m assuming this woman is prejudice as she turned my husband who was wearing possibly slightly dirty work clothing! We are hard-working Connecticut residents!! I was told, she talked to him in a disrespectful manner When turning him away from purchasing a gift for our son.. disgusting behavior WE WILL NEVER RETURN, I’ve spent tons of money here in the past and I...
Read moreThe blonde older lady that works there needs to retire. She is so incredibly rude to the customers. I presented a visa gift card to get to pay for an item for my child and she rudely said it’s not working without trying to get it to work. She is lazy and needs to go. She ruins my experience every time I go there. I just went there again today thinking things would be better and had another younger person with dark hair help me and she was also rude. What's wrong with the staff there? It seemed like she had no patience for kids and just wanted us to leave even though we bought a number of items from there. She rudley told us that they don't gift wrap on the weekends and then presented me an ugly gift bag instead. I will have to go to the other toy store in Westport...
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