Terrain — Local services in Westport

Terrain used to be my happy place...unfortunately because of the rudest manager in the history of “customer service” I can no longer shop at the Westport location. The first incident was back in June right after they reopened after lockdown. The first place I wanted to go was my dear Terrain. I was looking for a topiary and found some near the back is the store..while I am selecting one a gruff salesperson yells at me and said I wasn’t supposed to be back there..mind you there is no sign or rope of any kind, then to get away from her scolding I started to walk away and she again yelled at me! Apparently you are longer allowed to walk through the cafe? These don’t sound like big issues but I think you had to be there to see her tone and total rudeness. I swore would never return!

So fast forward to today...after a couple months to get over it I figured maybe that lady was just having a bad day bc if covid and it was a one time thing and I shouldn’t let it keep me from my favorite store....so I called the store yesterday to see if an item was in stock and was told it was..I gave the sku and confirmed they had 3...so I drive 30 minutes only to find out they have zero! I inquire with a salesperson to see If maybe they were in the back and she summons “the manager” and lo and behold look who it is! The super rude lady is actually a manager. I tell her my dilemma and she basically blames me and doesn’t even apologize even though I was either lied to or her staff was incompetent. Either way a complete waste of my time. Apparently she is rude all the time? How is a person like this allowed to work in...

SHAMEFUL OF TERRAIN!!! i have shopped at the store many times and usually have a bit to eat too. today i was there with a friend and after we completed our shopping, we looked forward to a wonderful lunch. we went to the host station and was informed the they were still serving. we were escorted to a table. the hostess gave us menus and told us the server would be right over. the restaurant was not busy and there were servers in 2 small groups chatting. a table close was being served and we foolishly assumed that we would to greeted shortly. nothing happened. this is not what we are accustomed to happening. after 12 minutes we decided to leave. nobody came after us to see if there was a problem. this is not acceptable behavior in a westport restaurant! in all good conscious, i can not recommend this establishment as a decent place to eat. they showed no respect to their customers!! SHAME ON THEM AND ALL THE THINK THEY ARE!!!!! macdonald's is a better choice. no chance of...

Terrain has been one of our favorite for brunch thanks to upscale and natural atmosphere and reasonable food. We felt comfort and satisfaction with bruch experience. That positive feel was shattered after surprisingly disappointing dinner yesterday. My wife looked at their dinner menu and wanted to try it out. Result was a spectacular disaster. I ordered a seared tuna and my wife did a some beef. Mine came out very dry with, surprisingly little taste. It tasted not seasoned at all. And it was so dry, felt like cooked a day before! My my wife’s food wasn’t as bad as mine but wasn’t good either. Hers came out less warm and little taste. It is not a cheap restaurant but we were too disappointed to finish our foods. We gave up ordering a dessert. We came back home hungry and cooked a dinner by ourselves. What an anticlimactic dinner was. Reason I gave two stars is their bread tastes very good. My recommendation is you may try a brunch but definitely...