PC Rescue — Local services in Wheeling Township

My desktop computer was hanging up at the login screen so I brought it in here because I was told they will not charge to diagnose the problem. Mark looked at it and a day or so later he came to the conclusion it was the power supply (for some reason). He told me he had some old ones lying around he could put in and it'd be ready for pickup. No pricing was discussed at all until after the work was already completed and I was told I could pick up the computer which ended up being $135 for parts and labor. Whatever, Fine (although it would have been really nice if he at least gave me an estimate on everything before doing anything). But when I brought it home it still hung up at the login screen so I brought it back and he then said it was the OS and tried asking for another $150 to reinstall Windows 10. No thank you. IF you use this place make sure to ask for a price before work is done because he clearly will not tell you unless you do. However I will not bother going...

I found Mark at PC Rescue (229 S Arlington Heights Road, Arlington Heights) online. Based on a strong review someone else had posted, I decided to give him a try. My Toshiba laptop (old, 2015) had been acting up for the last couple of weeks, and suddenly it shut down. I no longer had access to some very critical data. Mark was fantastic, he was able to recover my data through a last-resort method, because the hard-drive was not giving it up, and was over-heating. He installed a new hard-drive, upgraded the operating system, and did some other technical things that I can't describe, but he can. Now my five-year-old laptop looks and feels like a new computer. I highly recommend Mark and PC Rescue to anyone having laptop issues, or just for general maintenance. He is extremely knowledgeable and spends time in educating his clients – walked me through everything he did and all the new/existing functionality. ...

I had an emergency that needed to be taken care of immediately. I frenetically called a few places in the early morning, and they weren't open until 11:00AM. One of them suggested PC Rescue and Mark. I called and left a VM at 8:50AM. Then, I called again at 9:10AM and spoke with Mark.

He didn't give me an excuse like, 'It may take a day or two,' or 'I'm too busy today.' He simply told me to bring in my machine, so that he could take a look at it. He also told me where I could park upon my arrival.

Once in the store, the whole process took only 30 minutes. It was rather a simple fix (as I had seen on youtube, but I didn't have the time to research and learn the process or buy the necessary flash drive). I needed a pro to fix it ASAP, and Mike accomplished just that in a half-hour. I was so relieved!

His hourly rate is applicable whether he spends 10 min., 30...