Floor & Decor — Local services in Whitehall

Well where do I start..I went to floor& De-core to purchase flooring for my living room and kitchen, while I was there I saw this vinyl flooring that was on sale marked down as a closeout, while looking at the flooring Brian and Brandon was there doing whatever they were doing and assisted me, but they didn't have enough flooring that I needed and this is when everything started. I was in the store at least 1 1/2 hrs until Brian was able to locate it at another store, in getting those extra five boxes to me was a delivery cost, nothing that Brian couldn't handle. (This guy was amazing) Part 2, when I got the flooring my installer and I misunderstood where I wanted to install so here I go again back to see Brian, but Brian was off that day Brandon was in some sort of meeting so Rue, assisted me. Again calling all over to get this flooring for me. After a while Brandon approved the purchase from Livingston which I was to pick up myself, also living wanted to sell me the remaining 4 boxes of vinyl for another discount..(blessed) of course I said yes because now I can do my upstairs bathroom. (I decided not to pick it up that day due to the weather ) That evening Brandon called and advised me that there was a mistake at the Livingston store of that inventory and that they didn't have any at all..(What am I to do now?) no problem Brandon again stepped up and told me that he could let me come in to the store and pick out some close to the color I wanted..me:(would you do that for me?) Brandon, of course just come in and we'll pick out something else. Wow! My blessing keep flowing. I go into the store guess what the flooring we picked out was more then the flooring I had, Brandon, no worries I'm going to give it to for the same price . True Story...

Thank you Floor & De-core in Allentown Pa.

Thank you Brian,...

I don't even know where to begin so I'll start here: Big project. 3000 sq ft of flooring and a large master bathroom complete renovation from the studs. Designer was helpful so we ordered. First issue was floor was not delivered on time. Manager made it right by renting a box truck and delivering the next day. Okay, whatever, we made it work. Went to pick up tile and supplies, only gave us half the order and some of the boxes were missing tiles. This after waiting 30 minutes to be loaded from our "appointment" time. Why have an appointment time if you aren't going to be ta all ready? Return to store, combative employees, finally made whole on the missing tiles. Went back third time for second half of tile order, was told no one was there in shipping despite having an appointment. A warehouse employee stepped up and delivered the tile to the truck. Started tile job to find that the schluter system tile edge was never added to our order, luckily Home Depot stocks it. 2 months later and still missing three stair treads. This place is the epitome of disorganization. Do business at your own risk. Check my reviews, I am far from a serial 0 star reviewer. This location earned...

I had a tight timeline for a bathroom renovation. My contractor had just returned from vacation and gave me two options: either start the next morning or wait at least 8 weeks. I chose to move forward immediately, which meant I had less than a day to pick out all the tile and supplies. I’m so thankful I went to Floor & Decor. Walking in, I felt overwhelmed. I was worried about choosing the right tile and fixtures with such short notice. But then I met Eunice, one of their design consultants, and everything changed. She was incredibly kind, patient, and truly listened to my preferences. Eunice guided me through the entire process, showing me a variety of selections until I was completely happy with our choices. What could have been a stressful, rushed situation actually turned out to be fun and exciting! The great service didn’t stop there. The team in the loading area was friendly, efficient, and made sure everything was handled smoothly. Their teamwork and positive attitude made the experience even better. As long as Floor & Decor continues to hire people like Eunice and the awesome loading crew, I’ll keep coming back for all my flooring needs....