I’m really disappointed to be writing this, as I’ve been a supporter of this shop for a while and I admire the causes it stands for. I visited recently with the intention of buying a birthday gift for my sister (as well as treating myself to something I’ve been eyeing) but we were completely ignored the moment we walked in. The store was empty, yet neither the owner nor the employee acknowledged us at all, even as we walked over to the counter clearly waiting to be helped.
It wasn’t until my friend directly asked how much an item cost that the shop owner responded, without so much as making eye contact. It felt incredibly dismissive. We were hoping to at least be greeted or offered assistance, but nothing. No “hello,” no “let us know if you need anything,” not even a goodbye when we walked out.
What stings most is that we wanted to support this business. We align with the shop’s values on social issues, and we’ve visited multiple times in the past. The first two times, the service was great. The third time, we were ignored, but we decided to give it another shot. Unfortunately, this last visit confirmed that poor treatment isn’t the exception, it’s becoming the norm.
I understand and support the concept of live sales and catering to your live audience. However, it’s important to prioritize in-person customers as well. Ultimately, the goal is to ensure that every first-time customer who enters your business becomes a returning customer and repeat buyer. Neglecting in-person customers in favor of the live viewers robs them of the experience and pushes you further from that objective.
It doesn’t take much to make someone feel welcome. A simple “hi there” or “thanks for stopping by” can go a long way. We’ve made the decision not to return, and I hope this review encourages the business to reflect on how every customer deserves to feel seen and valued, not just...
Read morePickaparty?! It really is a party! I have bought more things than I can count on my fingers and I’m ALWAYS satisfied. Carla and Graham always sell the most original and authentic items you can find! Confirming everything they sell is the real deal! My very first purchase was one a Sonny Angel fan could ever dream of! I stumbled across the pickaparty live stream on YouTube and was instantly attached from the voice and charisma Carla had. The “pasale pasale “ was the cherry on top and I knew I was where I needed to be. I had never had Sonny angels before but knew I wanted to buy some. I had asked how everything worked via stream and not only was Carla helpful and interactive, the whole community of pickaparty was helping the best they could have and I’m so entirely grateful for everyone. Knowing how much time Carla spent to help me and give an explanation on how the live stream store was , I was sold. Anyone who takes that much time per customer deserves a trophy and million bucks! She treats everyone with pure kindness even if they are rude to her. I ended up wanting two Sonny’s and I told Carla I really wanted a strawberry. She ended up drawing little strawberries on my bag and was wishing the best of luck for the strawberry . I heard “strawberry strawberry strawberry” so many times before she closed up my package . What do you know… I pulled a Strawberry hipper!! I was the happiest girl in the entire world!!! If that wasn’t a sign to go shop at pickaparty idk what is. From the live streams to meeting her in real life at the swap meet every Sunday…the comparison was definitely identical. She was the exact same from the live stream to in person… so attentive to her customers and I’m so grateful to finally get treated with grace. Hope you all enjoy Carla and Graham as much as I do and get the best experience of your life (I...
Read morePickaparty is an absolute gem for anyone who loves the thrill of blind boxes and the irresistibly cuddly charm of Labubu plushes! From the moment you step inside their store in Whittier, you're greeted by a vibrant and playful atmosphere that instantly sparks joy. The selection of blind boxes is fantastic, with a wide variety of series and characters to choose from, catering to both seasoned collectors and newcomers alike.
What truly makes Pickaparty impressive, however, is the heart and soul of the store: its owner, Carla. Her genuine kindness and passion for the hobby are evident in every interaction. More than just a toy store, Carla has cultivated an amazing sense of community within Pickaparty. It's a welcoming space where enthusiasts can connect, share their excitement, and feel like they belong. Whether you're a regular or a first-time visitor, Carla's warmth and dedication to creating a positive environment truly elevate the entire experience.
Beyond the great products, the store itself is well-organized and a pleasure to browse. It's evident that Carla takes pride in creating a welcoming space for her customers. If you're in the Whittier area and have any interest in blind box toys or Labubu plushes, Pickaparty is a must-visit! You're sure to leave with a smile, perhaps a new cuddly companion, and a feeling of having found your people. I highly recommend checking them out and experiencing the wonderful community...
Read more