Ben's Saddlery & Shoe Repair — Local services in Wickenburg

The gentleman was rude when I brought in my chaps and saddle, I should have walked out in that moment. Unfortunately , I did not, assuming he was just having a bad day. . A couple weeks later, they called and said the chaps were ready, and to bring my boots. They had already attached the strap in the wrong place, leaving a hole in new, custom chaps. I was told it "shouldn't be a big deal" and they were "not new." They only had 2 weeks of rides. He told me to just take my chaps and leave. I went to another local leather store, to get the job done correctly. Ben's used to be my favorite place to get leather work done, so this was a very...

Bruce has been a good friend of ours for about 35 years, and he has repaired, re-built, or advised me on saddles, boots, chaps, and many other leather items. His crew has even made a canvas cover for my dog's bed, which is still in use after over 15 years, and umpteen dogs. I still ride a saddle he built in 1983, and love it. I have not been able to find a boot repair shop in the area of Virginia where I am now living, so, Bruce, ol' buddy, I might be sending you my boots to re-sole for me! It's hard to trust your favorite footwear to just anybody, I trust Ben's Saddlery to do a quality job. I miss...

We visited Ben’s last year and were rather disappointed how we were treated by the current owner, Bruce. As we have visited the store many times in past years we were shocked how he was treating the people in his shop. He seemed angry and blocked my family from looking at certain areas of the shop and made it clear that he really didn’t want us to be there. Bruce used to be very friendly. Now he is not. Adjacent shop owners say that he has changed, not in a good way, over the last year or two. We...