Ann Taylor Factory Store — Local services in Williamsburg

I saw a skirt online. I went to the store trying to find it and it was only available online. I purchased the skirt and it was too small. I tried to exchange it just to find out they do not take Apple Pay on the chat. So they wanted me to give them my credit card through the chat to exchange the skirt. I decided to send it back and repurchase only to find out that to send it back you must pay $9 shipping. I tried to repurchase the skirt and the price had gone up $30. I don’t know why these stores think it is ok to charge $9 for us to just try the outfits or even to touch it. We don’t know what the garment feels like or if we even like the color which most times varies from the image and the nerve of charging to send it back. I would much rather buy it at the store but it is never available. I felt robbed and will not buy from Ann...

Love they're clothing. Although, it's not as good quality as it used to be. However, I would recommend never buying a gift card from this company. I got one for my sister for her birthday, she used it, and had to return one thing she purchased with the gift card. And they said they put the money back on the card, but they didn't and it's been months and they still won't give her the money back. She has called, texted, emailed, and chatted online with representatives from the company and no one has resolved the issue. Very...

I hate shopping for clothes, but the employees at this store managed to make it almost fun. Yvette dedicated herself to helping me find what I needed, tracking down different sizes and styles. Everyone was friendly and helpful, even offering opinions on what worked and what didn't. I took off one star just because the clothing sizes seem to be inconsistent, which is annoying when you don't know what size to pull off the rack. But overall - well done to the team of employees...