Staples — Local services in Williston

Dear Staples Customer Service, I am writing to formally lodge a complaint about my recent experience at your Williston, VT location. I went to this Staples intending to return an Amazon package via UPS. There is a large sign on the entrance door that clearly states that the store accepts both UPS and USPS returns for Amazon. However, when I asked about it, I was abruptly told that Amazon returns are not accepted there. The employee who spoke to me — an older man with a beard, who appeared to be training a new associate — was extremely rude and dismissive. Instead of clarifying the policy in a respectful manner, he impatiently remarked that “if I had paid attention, I would have seen the sign” stating otherwise. The tone and attitude were unprofessional and discourteous, and it was troubling to see that this was the example being set for a new employee. In today’s era of internet shopping and package returns, clear communication and respectful customer service are essential. Unfortunately, this experience left me feeling alienated as a customer. The misleading signage compounded by the unacceptable attitude of the employee has made me reluctant to return to this location. I strongly encourage Staples to: Ensure that signage is accurate and not misleading about Amazon return services. Reinforce customer service training, especially for employees who are responsible for training others. I hope that this feedback is taken seriously and acted upon, as no customer should be made to feel dismissed or disrespected when simply trying to use...

I rarely ever go to this Staples, but I needed something very simple like highlighters. I had no idea the store closed at 7. When I pulled up, I saw someone walk in, so I figured they were still open. By the time I got to the door it was exactly 7, and there were multiple people behind me also trying to get in. I honestly thought there was an issue with the door. When someone came out of the exit, I walked in that way.

At that point, what I believe was the store manager (dressed in a nice shirt) started yelling at us that the store was closed. I don’t think that was professional at all, especially with several customers standing there confused. Needless to say, I left and went somewhere else for my business, and I won’t be...

I went in to buy printer paper and they had a giant display saying "50% off after Rebate". I guess I should have asked about the rebate process, but I never thought it would be as tedious as it is. Despite being a Staples Rewards Member, getting e-mails weekly, and buying on line regularly, I had to mail in the rebate with proof of purchase to El Paso, Texas. The funniest part is "We may notify you by e-mail the status of your submission"! Clearly they could allow people to e-mail the stupid rebate. Plus they are going to give the rebate on a prepaid gift card, which are a pain. I bought way more paper than I need and I'm doing the rebate out of principal, but I will never buy anything from Staples...