Best Buy — Local services in Williston

Leave it to Best Buy. My wife and I bought a radio for my sons car and because we paid over a certain amount for the radio install was free. We thought great. One less thing we have to do. We paid for everything upfront and we were told the radio would be shipped to our house because it would be quicker and to bring it with us on our install date. Well, today was my install date. I showed up with the radio and was asked if I had the harness and other items. I said no, and told the installer that I was only shipped the radio and was told to just bring that. I said I assumed the other items were sent here. I showed my receipt and was told to go to customer service. After reaching customer service my mind was blown!! For some reason the items I assumed were going to be shipped to the store and marked for install on my order were canceled and the money refunded, that morning!!! Why were they canceled? They were canceled because I didn't pick them up. I was told items that aren't picked up are canceled and the money refunded. I told the woman (who cancelled my order and who was not very friendly or helpful) that I just purchased these on the 19th and my install date is today! I said why would you cancel my order before or on my install date without any warning?! She basically blamed their system and poor communication. She then asked me if I could pay for these items again. I was completely dumbfounded at this point. I said you want me to pay for items a second time when I haven't even been fully refunded? She said that's all she can do and she's sorry. At this point I let her know what I thought of the situation. After dealing with her incompetence, I proceeded back to the install department were I let the installer know the situation. He was very helpful and understanding and also mentioned their system is not great at communicating with their department. He rescheduled me to two days later and gave me a discount on the items that were canceled. I let him know how much I appreciated his help. Without him I wouldn't have gotten anywhere. I am at a loss for words right now (obviously it doesn't seem that way). How can a company the size of Best Buy not have a system in place of knowing which items are for install and getting these to that department. How can items be canceled that are scheduled for an install and not throw out a warning?! It's just crazy!! Needless to say, after this I'll stick to doing my own installs, free or not. Thanks for...

I was looking to have a remote lock/unlock installed on my base jeep gladiator. After looking online and seeing the feedback that “car stereo shops or best buy should be able to do it”, I called locally to see what shops could do this job. They all said they could not. Because of that, I tried to call best buy.

I say try because I had to call 3 times to get through after dealing with a robot for 15 minutes then being on hold for over an hour each time. Each time, the rep that finally answers confirmed that they could do the job after putting me on hold and checking with their supervisor, but then I was disconnected before it could be scheduled, and the rep never reached back out to me. After FINALLY connecting with a rep the third time (you could not just call geek squad directly or go in due to covid) I was able to set the appointment and was asked to send them the link to the kit I had ordered, upon which they confirmed for the THIRD time that they could do this job. They booked me for their soonest appt which was a month out.

I came in for the appt after taking off work to meet them, only to be told by the tech that “i am not comfortable doing this, I just started 2.5 months ago”. While I can respect that, and must be fair in saying that the techs were friendly, professional and fair, I was very upset that It was so hard just to set the darn appointment, and that they made me wait a month just to be told in 5 minutes when I got there that they would not do it. If you have a simple job, don’t mind waiting a month or being on hold for an hour just to set an appt, then geek squad would probably work fine for you. That said, I know plenty of local car stereo shops that could do anything geek squad can and for cheaper too, as well as with a less frustrating scheduling experience.

The one star comes from the experience I had setting the appointment and the false expectation I was given after being confirmed THREE TIMES in addition to literally giving them the instructions. The employees I spoke to in person were nothing but helpful, but at the end of the day I am out multiple hours of my life, and ended up doing the install myself in my garage because I was not willing to wait another month or go through the hassle of calling best buy back to make it happen.

The other lesson here is to not buy the base jeep wrangler/gladiator unless you can live without remote locks. I could, but my wife and...

...HORRIBLE! I had recently made the decision to purchase a $450 tablet from this Best Buy after a lot of consideration and debate. Theyre ~$100 less on Amazon, I have a friend who works for apple and offered me his friends discount, and yet after a lot of thought, I had decided to spend the extra money in order to stay local in case i had customer service issues. Well, i had forgotten to get a screen protector, so went back (unfortunatly in the mean time, i had wrist surgery), asked the greeter if after purchasing the screen if I'd be able to get help putting it on (now, im alone, with a huge cast on my arm up to my finger tips), he very nicely said "of course" and told me to see Customer Service after picking out which screen protector I wanted. Picked out a $35 screen protector and proceeded over to Customer Service. I explained the whole situation, where the employee quickly said, "sure, we charge $15 for that". EXCUSE ME!!!???? I just made a huge purchase from you so I could stay local for Customer Service and this is the service that Best Buy provides?! Does Starbucks charge for the cup after you buy the coffee??? The guy at customer service just continued to repeat that its a standard fee to apply the screen protector. So... aside from myself who obviously has no use of my right arm... you guys charge people who, perhaps are not of the technology generation, who are just trying to protect their purchases?! So I called to speak to a manager (Ian) about this customer service that they offer, actually more to have him educate the greeter that they should inform people of these hidden charges and he continued to reiterate their policy that is standard accross all Best Buys about this charge for assistance. After much "re-itterating" about their policy for charge customers for this service he finally said if i came back in, he"d waive the fee. THATS NOT THE POINT... this wasnt a customer looking for something free, I was looking for help protecting a very large purchase i had bought from you, and you try to nickle and time everything you can out of a customer. So, thank you for my last purchase, Ill never be back, Ill certainly be sure sure to share my experience with anyone debating making a purchase from you, and I'm sorry to have already given you so much business when you obviously dont give a .... about...