Brookshire's — Local services in Willow Park

I work just an exit away from this store, so I decided to stop in today to pick up a few things on my way home. Unfortunately, the customer service I received from Hunter at the self-checkout was extremely disappointing. Had I known what type of interaction I would encounter, I would have gone to one of the many other stores I pass on my commute.

When I scanned an item and the wrong price came up, I asked Hunter for assistance. I explained the difference between the scanned price and the label price. His response was, “Which one did you scan?” I said I wasn’t sure, since I had scanned the top, and he replied, “Well, that’s not the right one.”

I pointed out how close the items and labels were, but instead of responding, he simply tapped the monitor to correct the issue. When I thanked him, he sat the item down, said “yeah,” and walked away. Immediately after, I noticed he assisted another customer much more pleasantly, even telling them “you’re welcome.”

All customers deserve respectful and professional service—our money spends the same. I won’t waste my time shopping here again and will be sharing my experience with my coworkers, many of whom also frequent this location. A refresher in professional customer service and diversity, perhaps along the lines of Chick-fil-A’s model, would serve Hunter well.

I won’t get a chance to witness it though. Fool me once,...

Just left Brookshires at 4:00p.m. and they close at 10:00p.m. I asked one of the butchers for 8 lbs. of "their best stew meat." I was immediately told, "sorry, we're cleaning the meat saw and can't do that." For perspective, I have been in the store many times previously without issue. I actually took the opportunity on one visit to "quiz" one of the butchers and had asked them if they could make special cuts. I was told, "we can do whatever you like and whatever you need us to." I thought to myself, "Wow - great place." Back to today. As I was a little put off by the immediate stiff arm, I calmly asked the butcher the simple question, "Would you be comfortable providing me that excuse in front of store management &/or ownership?" She immediately got noticeably uncomfortable, and so I had my answer. As most people already know, any grocery store's "competitive advantage" is going to simply be either price or service. As margins are razor-thin in the grocery business, folks with a smaller footprint will almost certainly need to go out of their way to provide top-shelf service. Did not see that in the least today at Brookshires. With other grocers and grocery options quickly coming into the market as population growth continues, ownership & management of Brookshires may want to think about enhanced coaching of certain employees in order to...

Shopped tonight and bought a few things, one of them being the 4 coke packages for 10.00. We put one on the conveyor belt and left the other 3 in the cart as we do at most all stores. As our nice cashier was ringing things up my husband informed him we had 4 of the coke. Right after my husband said that we , along with many people heard a loud shout of 'they have 4 of those'. I jerked my head around to see who was shouting and saw a female employee leaning behind a register. I told her we had already informed our cashier of this. I felt like she was insinuating that we were trying to steal the other 3 cokes. It definitely left me feeling belittled and threatened. I started to leave and then popped my head back in to ask her about it, at which time she stepped forward and said no that wasn't what she was doing. It was kind of like the old adage of asking for forgiveness after you know you have reacted badly. I surely hope she...