Wilmington Ace Hardware — Local services in Wilmington

Every single time I’ve consciously made the effort to support local small businesses and do my home improvement shopping here I’m left smiling! The customer service alone, making actual eye-contact with a helpful associate who asked ME if I needed help is always a far cry from having to wander aimlessly around like “walker” out of The Walking Dead looking for help finding a 3/8” nut! The store is always so welcoming, the front doors propped-open for fresh air, the great job they do setting up the goods for display, and there are always a hundred other little things I want to pick up while looking around! But let’s talk real talk…..how can you beat the Benjamin Moore quality, selection, and ease of work with? And how much easier is it really to just swing into the parking lot 50’ from the entrance and not have to worry about the hustle-bustle of the orange madness or the blue lagoon!?.

This store is a comforting presence whenever I have any home improvement ideas, issues, or emergencies. The owners are salt of the Earth folks with kids of their own and I always enjoy spending a few extra minutes at the end of my purchases talking with them. I go there for EVERYTHING from a light bulb, to a rake, to all of my paint! I’ve also witnessed them many times consulting with, answering questions, and offering their expertise in an excited and friendly manner with customers on bigger projects they were taking on! It’s so simple and it SHOULD come easy but it’s such a lost “thing” in our present...

I can not say enough wonderful things about the terrific people at Wilmington True Value!!! Every single time I was in there, pre pandemic the people were friendly, patient, kind, and funny. Taking the time to listen to my project needs, never trying to up sell me on some product. Always great practical advice and never condescending and willing to listen. Post pandemic? They GOT EVEN BETTER!!! I haven't been into a store in months as I have an immunocompromised family member and every time I call Kathy or Kathleen and anyone else pick up the phone, recognize my voice, help me find what I need, are patient, kind, empathetic, gracious, warm and personal. I feel SO well taken care of and I'm never afraid that someone is going to shout at me. I know that at this particularly stressful time, for all of us, patience and kindness are very hard to come by but not a Wilmington True Value!!! LOVE...

I want to share an overall positive experience I had with the shop and the shop owner, Dan. They had mistakenly delivered an incorrect model of lawnmower than what I purchased (they look almost identical, but have different specs), and I discovered this after using it once and installing an hour meter on it. I called and spoke to Dan, the owner, and explained the situation, hoping to make an exchange but fully expecting being told to pound sand. He promptly apologized, and after coming to an understanding, went to check if they had the correct model in stock for an exchange. He confirmed that they had the right model and proceeding to schedule a delivery and assembly. Within 24 hours, I received the correct model lawnmower. Thanks, Dan, for your great...