Best Buy — Local services in Winchester

Time for an update to an earlier review. DON'T BUY FROM BEST BUY. The story has gotten better or worse, depending on your point of view.

On December 2, Best Buy delivered our new refrigerator/freezer. It was missing two things: A water line (the one they sent was too short) and a shelf or basket for the freezer. I had to buy another water line and did so immediately. We made an appointment with them to come that Tuesday and install it. They didn't show up. Deb called and they said the appointment was for the NEXT Tuesday. Deb unloaded on them and they said they would be there Thursday. They didn't show up and we called. They said they would come Saturday the 9th. That morning, they called to say their delivery truck had broken down, so they had to cancel that day, but they could come on Tuesday the 12th. I replied that we didn't have anything being delivered--they simply needed to do the installation. They said they couldn't do anything about that.

We had plans for some plumbing work that Monday and I called our plumber, Len Black. He said he could do it on Monday and did in approximately 10 minutes. He also said companies like Best Buy usually contract with other companies to do this sort of thing, and they usually are bad. Len understated it.

Now to the shelf. They said they were shipping it and it would arrive on the 10th. It didn't arrive. We called. They said the shipment had been canceled. We asked why we weren't told it had been canceled. They didn't know. They said they would come today with the shelf. They called this morning and said they would come today to get the model and serial number so they could order the shelf. A guy arrived with a "Geek Squad" shirt--no fooling--and checked. He said the shelf or basket doesn't exist any more, and they can back order it.

We called Samsung and talked with a customer service rep. She said they aren't open for this sort of thing on the weekend, but they would get it to us within a week or so, and she would be back in touch. I actually trust Samsung on this one. And don't ever, repeat ever, buy anything again from Best Buy, which is incompetent, unethical, and uninterested in...

Store # 289 Maryland parkway Las Vegas Nevada I went to the store to purchase a cable that goes from my son’s PC to a monitor. This cable is part of a package that I spent around $3,200 dollars . Since I didn’t know the name of the cable I took the cable that stop working so I could showed it to the Best Buy employee. An employee by the name of Jasmine was available when I ask her and show her the cable that I need it. she was already giving me an attitude. She pointed to the front of the store and told me to go there and to look for the cable my self. I answered back to her, asking her to help me since she worked there and had more knowledge in where those cables are locator, and she could find them faster than me. She rolled her eyes And I went to get the cable he took her about a minute or so. Even though she had a register in front of her, she sent me to the front of the store so I could pay for the cable. I went to the Front of the store before arriving to the register, I ask another employee The one that greets the customers as they walk inside the store if I could speak with the store manager. He answered to me that he was the store manager, and his name was Hector. As I tried to explain to him, the bad experience that I had with Jasmine, he started telling me to take it easy lowering his hands up and down and told me that if I had any complaint to Call, the Number that is on my receipt, even though I still have not pay for the item. As I was paying for the item, he start to gossip with another employee. As I walked out of the store with my son, him and the other employee Start being sarcastic and saying goodbye as I was walking out the store. I truly hope that someone read this comments so this way employees and Management learn about customer service. not all of us are genius and know where items are located in the store. Remember every one can point locations , but not all knows how practice customer service . When a person looks for a job, almost all of them say that they would do anything if they get the job, But after a week or so, The desire or that promise...

On July 19, 2023, I visited a BestBuy location situated in Maryland Parkway, Las Vegas, between 11:00 am – 12:30 pm, with the objective of purchasing a JBL Bluetooth Speaker with a Mic. Upon arrival, I was not greeted by the Male Asian Manager on duty, who appeared to have a displeased expression on his face. Although I approached him myself, he did not initiate any conversation or inquire if I required any assistance, causing me to feel neglected. I had initially assumed that he thought I could not afford to make a purchase.

Despite the uninviting atmosphere, I managed to convey my intention to buy the JBL Bluetooth Speaker, which was unfortunately not available in-store. The Manager made an effort to locate the product at another location in Henderson, for which I was grateful. During the interaction, it became apparent to me that the Manager had a discourteous tone while speaking to me. He was curt, somewhat overweight, and his tone was dismissive and condescending.

During the transaction, the Manager rushed me with a stern voice and commanded me to follow the instructions on the pad, which he did in a disrespectful tone. Although I attempted to maintain my composure, the Manager's tone became increasingly impolite. I eventually spoke up and informed him that his tone was disrespectful, which led to an argument.

As a Manager, he should have displayed a high level of professionalism and respect towards all customers, irrespective of whether they make purchases or not. However, he behaved discourteously towards me, at one point even telling me to leave the store like a dog in front of his team members. His demeanor was very disrespectful and demeaning, and I anticipated an apology, which was not forthcoming.

In conclusion, the Vietnamese Male Manager must improve his customer service skills and learn how to handle customers better in all circumstances. His behavior was highly impolite, unprofessional, and disrespectful. He should take responsibility for his actions because customers expect to be treated with respect and dignity, and the Manager's conduct was...