Frost Bank — Local services in Windcrest

I have been coming here for the last few months to cash checks. Their staff isn't as friendly as some of the other frost banks I have been to, and when I had lost my driver's license and had a paper copy of my new one they wouldn't honor it (I think they are still supposed to though) they talked to management and there was some kind of issue with proving it was me even though the paper copy had my photo. I guess it wasn't watermarked? But after I got my ID, everything has been fine. I normally use the drive through. It's very easy to use and by the way the cinnamon coffee at frost bank is delicious! and so are their...

Very bad experience with Erica, She has been harassing me for about 3 weeks maybe more for a mistake she madeI have asked for Mr Rodriguez managerCustomer service I asked them to tell Mr Green's CEO of Frost Bank to give me a call and correct this problem with Erica an employee thereToday the 4th of AugustToday Erica left a threatening message I was going to be charged for my old box that she made a mistakeI just paid for a new back and no reason for her to charge me for the old box for her mistakes over and over againErica abuses me I'm almost 75 years old...

After banking with this company for 10+ years they deleted my checking account without warning. I had just lost my job and they did not reach out to me at all. I tried to log on the website and it said I no longer had an account there. I went in person and they told me they no longer wanted me as a customer and gave no reasoning. Even the "manager" had no explanation. These are bad people. I would go invest my money with Wells Fargo, Chase, or a local credit union. These people will pull the rug...