Asia Supermarket — Local services in Windcrest

Horrible experience. When I got this l, almost all the meat in this section has freezer burn so I focus on what meat looks good and did not check the label. When I cooked it I noticed that the label is lobster live and the price is not correct. So I took a photo and video to show that it is not a lobster and this packaging was never used in a lobster so I keep the packaging to get my refund. It took awhile before we went back, first because we live far and second we are busy with work. We dont have the receipt anymore. We went back and talk to ALEXANDRA(manager) and I explained what happened. I feel disrespected bec instead of letting me speak and apologize for the mistake she keeps cutting me off and keep saying she understandwhen Im not done talking. If she really understands then why she keep asking for the receipt when I told her I dont have it? I've been working with customer service with my whole life and thats not how you treat customers. You listen, apologize and think of the solution. She is so disrespectful and she doesn't know how to deal with the customer. I hope even tho this is a small store people is receiving training on how to deal with customer to improve their services. Im not going scam for a small amount of money but also I want to be charge the correct amount. This could have handled beautifully if she shows more sympathy. If you dont have patience to listen this job may not be for you. Please if you shopping here always check the label and your receipt.

Add: the reason why I get so upset is bec she kept saying she cant do anything if I dont have the receipt, but in the end she was able to do something about it and gave me my refund. If I didnot fight for was is rightfully mine will the store give me my refund? If this happens to you pls dont settle. Every dollar counts plus the store can be SUED for putting a wrong label in...

I had heard about this grocery store and had heard from my sister in law that they had reasonably-priced sushi. A neighbor was interested to check it out so we went today when I took the day off. Just from the outside, I could tell there were going to be many selections and also posted outside advertising the lunch specials.

There was quite a variety in the produce section. Lots of live lobsters in the tanks. Some were so huge it would never fit in our pots to cook, maybe fit in an oven. I had never seen lobsters that big. Many fresh fish selections. I was so excited to see Magnolia ice creams and so many flavors available. I had grown up eating Magnolia ice cream. I didn't buy the ice cream this time but will definitely have to go back. I was so ecstatic to see misua birthday noodles. Now my husband and I can try to make the traditional birthday noodles. There was a bakery section too which is nice. I had never seen balut sold at any Asian grocery store in the U.S.

Love the restaurant section of the store! There's duck prepared different ways, roast pork, char siu, nigiri sushi, sashimi, sushi rolls, smoothies and more. The lunch specials comes with a choice of steamed or fried rice and 2 sides (today, there were 2 veggie options, chicken wings, pork adobo and fish). All for $6.49!

Really impressive for San Antonio! I ordered the sashimi mix of salmon, yellowtail and escolar for $9.50 and 4 unagi/eel nigiri sushi which came with 2 futomakis at $1.50 each. Delicious lunch that fed both my husband and myself.

I seriously could've bought a lot more stuff but really restrained myself. Will just need to make...

Prices have gone way up due to inflation, but it also seems like a little more than that. On a recent detour to Austin, I found the grocery stores there are considerably lower priced on the same exact items. Also usually a much quieter and less hectic feeling ambiance for those that care about that. One of the best in town? Great. That means I come here from necessity. That does not necessitate a five star review, however.

Still, compared to other Asian markets near this location, they stay competitive and have the best fresh produce selection within a 20 minute radius probably. That is the main draw for me. Prices are often incorrectly labeled and customer service is limited any time you are there.

I do like that they have a hot food section, some bulk purchase item selections, products from multiple Asian cultures, and even seasonal. Today they had mooncakes! Get them wild they're hot? Cold? Only once a year for The Mid-Autumn Festival, unless you want to lasso my very best friend Google into assisting with your purchase.

As I have said in previous reviews, call me spoiled coming from California, but this is not the quality level I have come to expect. I would say excellent product inventory, great selection, good product quality, subpar price value, but negative shopping experience in regards to inaccurate pricing on the shelves coupled with unfindable customer service. Alas, I do not like giving free passes for reduced quality due to business location, nor "that's the way they...