Red Lobster — Restaurant in Windcrest

From the moment I stepped foot into Red Lobster and was greeted by Melody, I knew I was in for an extraordinary dining experience. Melody is an exceptional server who effortlessly combines professionalism, warmth, and a genuine passion for her craft. Her impeccable service truly elevated my visit to Red Lobster.

First and foremost, Melody's friendly demeanor and infectious smile made me feel welcome and comfortable throughout my entire meal. She exudes a genuine warmth that instantly puts diners at ease. Her ability to strike the perfect balance between attentiveness and giving guests space is truly commendable. I never felt rushed, yet she was always there when I needed her expertise or assistance.

Melody's knowledge of the menu was truly impressive. She effortlessly guided me through the extensive selection of seafood options, providing insightful recommendations and answering all my questions with grace and confidence. Her expertise helped me make informed choices and ensured that my meal was nothing short of exceptional.

What truly sets Melody apart is her genuine passion for her work. She went above and beyond to ensure that every aspect of my dining experience was perfect. From promptly refilling my tea glass to ensuring that my meal was served exactly as requested, her attention to detail was truly remarkable. It's clear that she takes immense pride in her role and genuinely cares about each guest's satisfaction.

Melody's efficiency and timing were impeccable. Despite a bustling restaurant, she managed her tables flawlessly, never missing a beat. My orders were promptly taken, and my food arrived at the perfect temperature and in a timely manner. Melody's ability to multitask while maintaining a calm and composed demeanor is truly commendable.

Not only did Melody excel in her service skills, but she also displayed exceptional interpersonal skills. She engaged in friendly conversation, creating a warm and inviting atmosphere. Her genuine interest in her guests made the dining experience feel personalized and memorable. It's evident that she values building connections with patrons, turning an ordinary meal into a delightful and memorable occasion.

In conclusion, my dining experience at Red Lobster was elevated to new heights by the exceptional service provided by Melody. Her professionalism, warmth, knowledge, and sheer passion for her craft are truly unmatched. If you have the pleasure of dining at Red Lobster, I highly recommend requesting Melody as your server. Her impeccable service will undoubtedly make your visit an unforgettable one. Thank you, Melody, for making my dining experience a...

First, I want to start out with the positive, which was our server Jessica R. She took care of our entire table and made sure we had everything we needed during our visit, so I must say out of the entire experience, I do not have a single complaint about Jessica and would like to praise her again for taking care of my family while we ate our dinner. She made sure we had what we needed, refills kept coming, and she did an over all awesome job of making our experience a little bit better even though the food was very disappointing.

The timing for our appetizers and meals was decent. We did not have to wait long to have some biscuits on our table, while we waited for our appetizers. Then, our meals came out about 30 minutes after ordering. This is where things go from great to disappointing......

My entire family ordered the Create Your Own Ultimate Feast. Overall for $39.99 each, I would say that the amount of food and quality of food was definitely not worth what we paid. My husband, my kids, and I all ordered the Maine Lobster Tail as an entree which all of them tasted extremely undercooked and slimy. It made it extremely unenjoyable from the beginning. The only item that tasted good on our plates was the snow crab legs that my kids and I got to enjoy. My husband ordered the grilled sirloin (medium) and unfortunately the steak came out tasteless, burnt, and extremely well done. I told my husband to let Jessica know about the sirloin at least, but he did not want to cause a fuss in the restaurant.

Overall, when we got the bill, I got extremely sad thinking of how many other seafood/dinner places we could've visited for a much better meal for the price we paid. My family and I do not get to go out to eat that often and the fact that we spent so much money on food that was not even worth it, makes me the most sad. Unfortunately, I will not be back to Red Lobster even though Jessica R did a great job of taking care of our table. It is disappointing to spend so much money on food that is not even half worth the price of what it's listed at...

We went on a Wednesday night, April 3rd, 6:16, where they had $25 surf and turf. I like the surf, and my husband likes the turf. So he ordered the same. I got his lobster, and he got my steak. The waitress was nice, but here is the situation. She said we could have either the rib eye or filet Migon. So my husband said he would have the rub eye. And i did the same. Then we had choice of sides. We both ordered the bake potato, and my husband asked what came on it. She said it was loaded with sour cream, butter, bavon bits, and chives. So we both ordered that. The meal was great, then the bill came. My husband saw that they charged us both $33.50 for the surf and turf, not the price of $25. And charged us for loaded bake pototo. My husband told the waitress why it was $33.50 when it should be $25. She said we ordered ordered the rub eye that was $7.50 more. My husband said he told her we wanted the $25 surf and turf, and she said you should have ordered the sirlon, not the rib eye that is more. When asked about the bake potato, she said you wanted it loaded. My husband said he asked what loaded meant. After she said the bake potato was loaded, never telling him it was more for each item. Since it was my birthday, he did not want to debate her, but i could tell he wanted to say a few other things. We paid and left. This issue with the waitress won't stop us from going to Red Lobster again. I just hope someone at this location reads this and maybe train her a little more. To have her be more clear when she explains specials and what come with them. So once the bill arrives, you dont see an extra $25 of added cost, you were...