Taco Cabana — Restaurant in Windcrest

I went through your drive through. And I placed my order as clearly as I could because I know drive through can be challenging to hear one another. I believed I said it twice at the drive through. Did I want it chicken fajita tacos? And she gave me beef fajita tacos. Which we still have here. And we are gonna go and return them today. And I also told her to give me. The soap appears playing and they put a pound of sugar in there. I told her and I told her and I told her. But they were giggling and having fun insight. You could hear everybody and that allows you not to pay attention to the customer. Also, when I got to the actual window to pay, I repeated it again. I'm sure I did it twice again and it still didn't come out right? We were looking for this particular dinner. Because we had worked really hard all day. My mom and I. And it ruined our dinner our night. My total was 2736. That might not , be a lot of money to you. But it is money to us and we would have appreciated a nice meal without any complications. When someone is at the window. You're employees have to pay attention. I could hear everybody in the background laughing and talking. I think it's nice when you get to have a good time at your job. But don't forget about the customers because without the customers you...

Review based on visit on 8/21/2022 at 10:20am. This store is better than others, but there is room for improvement. When dispensing my own soda, there was black stuff on the clear plastic where the ice comes out (I think it was mold), so I got a napkin and wiped it off. I ordered online from their app and picked up inside. The app said it would be ready in 20 minutes (why does it take so long?), then, the order wasn't even started by the time I got there. Secondly, I have to buy fountain soda when I get there (you cant order it online with the rest of your order). Also, I can get a senior citizen discount in person, but not online. By the time I got my food and got my own drink, I would have been much better off in the drive thru. Bottom line is ordering online in the app; Takes longer Costs more (no senior discount) Requires more of my time getting my own drinks I have to walk into the store anyway (cant order fountain drink online).

Why even bother with the app? The app works great, but makes no sense when you look at the...

Did an online order at 7:25. Said food will be ready at 7:35. Arrive at 7:34, stand at the register for 4 minutes while the employees looked up at me but didnt greet me (I was the only person standing there). Then finally a young lady came to the front, and she is the only reason I am even giving two stars as she was very nice and attentive. I told her I had an online order and she looked up at the screen and made a face and told me It would be 5 or 6 minutes. I then heard her tell her coworker that they hadn't even started my order. I stood there for another 10 minutes and finally got my food. Got home and the 18 flautas I ordered were over cooked and as hard as rock. We threw them all away. Note to manager, train your employees to look up and greet the customer upon their arrival and teach them to say "someone will be right with you" instead of leaving them standing there. And note, the manager was one of the 6 people that looked up at me and stared at me while she made eggs......