Mattress Firm Windsor Park — Hotel in Windcrest

I want to preface that I went in to purchase a new, firm mattress with cash. They seemed to assume I needed a financing option which would result in paying double after 90 days. So I am glad that was not necessary. After a trying several options I chose a firm mattress with cooling feature but was invoiced for the medium mattress. Would have chopped it up as a simple miscommunication but for attitude. They stated emphatically that they know the business what they are doing and would not have made an error. But the staff acted like they could not refund CASH, as delivery was already set up (for 2 day away). I would expect that experienced professionals should know how to process a refund. It was approximately 7:45 pm and they close at 8:00pm and I made it clear they were welcome to stay til midnight or however long to figure it out but, but my CASH and I would not be there with them. He proceeded to get snarky saying if he wouldn't be there alone, essentially implying that he would hold my money hostage. NO SIRRRRR I'm not the one. Needless to say a call later I walked out with my cash refund before they closed. He was gracious enough to included transaction receipt for shit and giggles.

An easy/quick sale gone so wrong. While it was not the most expensive mattress but it could have been a high-end/luxury sale. His loss and will be someone else's...

We went to Mattress Firm to purchase a mattress to replace one we purchased at Bob Mills here in San Antonio in the past year. Unfortunately, this $3000.00 mattress was defective and we could not get Bob Mills personnel to take any action. We were also told that if we did not purchase their expensive mattress cover the mattress warranty would be voided. We had a totally different experience at Mattress Firm in Windcrest. We worked with Kelley and Mike who asked us many questions before showing us mattresses that might work for us. It was actually a pleasant experience, and my wife and I left convinced that we had made a good choice. We never once felt pressured, and they never tried steering to more expensive mattresses or selling us something we didn't need. The mattress was delivered exactly on time. In short I can highly recommend Mattress Firm, and at the same time recommend you be very careful shopping...

Karen and I were shopping for a king mattress and didn't want one shipped in a box from the big retail store. Our first thought was MATTRESS FIRM, because that is all they sell, just mattresses, not groceries and pet food too. So, we decided to go to the Windsor Park location and we are happy we did. Chelsea was our sales person, and along with Max, the store manager, they helped us choose the most comfortable mattress we've ever slept on. There was no high pressure, they answered all of our questions, and were very knowledgeable about the products they were selling. The price was great, there was a sale going on, and they had it delivered the next day, and that was a Sunday. It was a pleasant shopping experience and we will definitely do business there again. I highly recommend MATTRESS FIRM WINDSOR PARK they are great people and a great location...