The Furniture Gallery — Local services in Windham

The bottom line is the manager is a fraud. He'll tell you what ever he wants to persuade you to make a purchase. He's a flat out liar and can't be trusted. I regret ever stepping into that store.

We (the wife and I) went there looking for a flip mattress. The manager, Paul, told us they were no longer made unless we custom ordered it possibly from a place in Biddeford and it would be very pricey. Before going there, I had searched some online for them, came up with nothing, and decided it was time to ask an expert (someone in the business). This expert repeatedly lied to us to win our sale. One big lie was his statement on the return policy. He told us if we didn't like the mattress we could return it until we found one that worked. When I went back looking for a replacement he changed his story saying we had one chance to exchange then we were out of luck. Before returning I also saw a TV advertisement from the manufacturer in Biddeford that makes all sorts of flip mattresses. They are Maine made and standard (not custom) product. The manager told me these mattresses were inferior to the ones he carries because he made the comparison and the springs were lower quality. That led me to realize that he once again lied about flip mattress availability as he said he knew all about their mattresses.

One star is more that this...

We recently bought a new home and need a lot of furniture. I came in while there was a commercial being filmed so it was a little awkward but Ray took great care of me! He was willing to look at photos of my wall and floor colors to help me pick the right size, color and style living room furniture. He also brought me to a big kiosk to show me dining room offers which I will be in for at a later date. The couch we originally selected ended up not being able to arrive before Christmas so I asked to void that transaction. He grabbed his coworker to help. This gentleman offered an alternative which actually ended ip being a great fir with my swivel chairs. And now, I am like a little kid waiting for Santa (my new couch)!!!!! I will be back due to a great customer experience with Ray!!! I will also recommend Furniture Gallery as I felt valued during my...

From all of us at S.B. Taylor Transport, we want to extend a sincere thank you to The Furniture Gallery in Windham for letting us stop by and explore your showroom.

We had the chance to check out some incredibly comfortable beds and a variety of furniture styles that reflect both quality and class. Even more impressive was your amazing sales team—welcoming, knowledgeable, and easy to connect with.

It’s clear your team takes pride in helping customers create beautiful spaces, and we’re grateful for the opportunity to build relationships with businesses that care as much as we do.

Thanks again for the hospitality—we’ll be sure to send folks your way!

— S.B. Taylor Transport Taylor’d...