UScellular & T-Mobile Authorized Retailer — Local services in Windham

The owner, Joe- of the Windham office made a mess of our plan and then charged our account for a phone we paid for. This was a claim for a replacement phone. What a mess he made. I believe if he did this to us, he wont hesitated to screw up your account too. I would advise anyone looking for a new phone or help with any claim on a current phone to stay clear. I was able to get my account cleared up by a true representative of US Cellular, Kerra was able to see exactly what Joe had done to us and our account. She credited our account and will be following up with Joe. Stay clear.... he owns this office and is getting commissions so... there...

Absolutely couldn't be more happy with my experience with Kim and Jon at the Windham location. I've been having horrible experience with a competitor and was just looking for information. Both Jon and Kim were knowledgeable, extremely helpful and had amazing customer service who went above and beyond. Best part you could tell It was genuine and with every customer interaction i witnessed. Not only did they save me over $100 a month (kid you not) from making the switch but saving me the headache of t-mobile is well worth any amount of money. Thank you both, it's nice to see local business's run by...

Told the guy or plan has four lines only three are used and he said whoever told us that lied. Wouldn't look into it anymore. Had to go home and contact customer service and they had to put a note on our plan. Went back in to add a phone to the plan and he acted like nothing happened, didn't admit to being wrong or arrogant or just having awful customer service skills. Next time driving out of town just to not deal with...