The UPS Store — Local services in Windsor

I came in to the UPS store to do several Amazon returns, the scanners at the store would not scan any of the QR codes for the packages I already had prepared to make it fast and easy when I went in. Therefore I had to pull up on my phone every single item and the QR code individually for my returns. Because this was so inconvenient for the girl who works here, I had to step aside and wait until every other customer who came in to the store (including customers with Amazon returns exactly like mine) had been helped before she was willing to process my returns.

While I waited for her to help all the other customers - who every one of them except one (so far, I’m still waiting in line) were Amazon returns just like mine - she had warned me they were closing in 30 minutes, so depending on how many customers they had, she might not help me at all today.

Once all the other customers were done, my barcodes were scanned within 2 minutes and I was out of there.

I have been in customer service and retail for over 20 years. I know, I don’t look that old, I am. I have been in management for over 20 years, and these kids need some standards, and expectations on how to value a customer or make them feel in the store. How to deal with the public. Unless you don’t care if they treat everyone...

Sharing my UPS store experience with the world. I have been an online seller since 1998, have shipped thousands and thousands of items. In my fifteen years of selling, I’ve had two insurance claims. One claim with the Postal Service for a lost cell phone, claim paid no problem. And the claim I am sharing on every social media site I can find. I sold a 38 pound grill, shipped it from a UPS store and purchased insurance. Buyer contains me to tell me that the grill is destroyed. I then contact UPS, they picked my grill up and tell me that should be 2-3 days before I hear from them. Three weeks later I call the UPS store and was told being the report was sent by USPS , the report was delayed. My claim was denied as 86% of claims are according to media stories. I call UPS customer Service and was told I must communicate with the UPS store. I visited the UPS store and was told by a clerk the owner would look into it and get back to me, that was a week ago. It appears as if no one is taking responsibility for my $240.00 grill that was destroyed – and for this I paid $68.00. This is what...

I am a regular customer who goes there maybe more then I should haha but today it seemed like these poor ladies couldn't catch a break with rude customers and how they were to all the ladies. Yet they kept smiling even though I know they felt like crying. I had to do 4 trips today for Amazon returns for myself and 2 friends so I did separate trips standing in a long like each time but it goes fast. I read the reviews on the new manager and I wish people would be honest. She has helped me out several times and I am sure she doesn't remember me but she helped me a computer illiterate person to cancel returns to change to The UPS Store with no hesitation. She is well they all are willing to help you with anything you need or didn't know you needed. These 5 ladies are a wonderful team who have great customer service experience. Please don't believe everything you read. This new manager Charlotte is the best one they have had since before Covid. Owners give these well deserving...