Frames 'N Things — Local services in Winnemucca

Please learn from my experience. I had to learn the hard, expensive way. Frames N’ Things is not transparent in their transactions, business practices, and dealings. They charge 3 to 4 times the rate of a UPS store. This is a critical, vital, and extremely important piece of information that any customer/consumer should be made aware of in order to make an informed decision. A lay person does not know these stores can and do charge an increased rate. A lay person would expect the same rate as any other advertised UPS store. There was no mention of this price gouging by the sales associate, via the receipt, or on an information display. They failed to inform the customer. In fact it was explained to me that the incredible price was due to the fact that the package was being mailed to a military post office located in Hawaii.

I understand we live in a rural community. I understand that the volume of mail/business is lower than that of other areas. I understand the store has to pay the UPS corporation for the rights/privileges to mail via their service. I even understand a SLIGHT price increase BUT I do not understand a price gouge - ESPECIALLY when it is not readily transparent or made available. Who in a rural community can afford this? And why aren’t they informing the customer? They are not doing right by the rural community or customer.

After mailing, I thought nothing more of it. When the mail person delivered the package he made a comment about the cost. My brother took it to their local franchised (not corporate) UPS store. The package was in a 7x7x7 box (Frames N’ Things charged for an 8x8x8) and it weighed 2 pounds. My brother’s UPS store said it should cost about $26. Our local store charged nearly $84.

Dealing with them on the phone was not any more pleasant and their was no satisfactory/adequate explanation for a 3 to 4 times price increase/gouge. DO NOT SHOP HERE!

Take it to our local USPS store for a transparent, consistent, fair, and...

Let me start off by saying one star is a rating too high for the experience that I just had at this rotten place of business. I went to Frames N Things because they’re the only place in this small, failing hokey poke town that ships FedEx. I called first to ask if they shipped FedEx and the lady on the phone was very awkward and short with me (already off putting). I drove there and asked for a FedEx box to ship in. The lady at the counter kept pressing me relentlessly about what I was sending out. I told her it was a firearm being shipped out for repair with a prepaid FedEx label. She immediately shut me out and said they don’t ship firearms. I asked if anybody else in town could ship and she said no. Then some crazy trash lady from a business next door starts yelling and talking reckless about another business in town that I said shipped a firearm through UPS. She wouldn’t stop yelling and ripping on the other business. She actually made herself so mad that she ran next door into her witches hideout (unmarked business). At this point I’m getting frustrated and I only had very limited time to be there, so I left. To top it off, the rude lady at the counter never even gave me the FREE FedEx box that I had requested. This town needs some major tuning up because letting businesses like this operate with absolute minimal services is going to cause major failure. I will never go to this business ever again. And from what other people have said as well, I think they’re already losing business....

I had an Amazon return while traveling and it listed Frames and Things as return location. They are not set up to just scan the code so you will need to print out your return label. I didn’t know that or have a way to print while traveling, but they were able to walk me through the process quickly, emailed the return label to their own email and print the label. There really is something to be said for hometown service! Thank...