Dahl Chevrolet GMC Winona — Local services in Winona

I was in a pretty unfortunate situation and needed a new vehicle. I was not as happy as I would have liked to be buying a new to me car, but the people I worked with at Dahl made the experience better.

They worked extremely hard and spent several hours to help me find a vehicle that not only was something I wanted, but also fit within my financial restrictions, which was not an easy task by any means.

Brian (Finance) will work extremely hard to get you where you want to be with monthly payments which is what he did for me. He took the time to listen to what I was comfortable with paying and made it happen. I was extremely impressed and happy with the outcome he was able to achieve for me (and in such a short amount of time)! I was also extremely impressed with the time he took to sit in the vehicle and show me all the different buttons, settings, set up bluetooth, etc. I have not gotten that service from anyone, anywhere else and I was very thankful for the gesture. He is a very nice person who really wants the best for anyone who walks through the door of Dahl Chevrolet. He is there for you every step of they way even after the deal is done and will offer you the best possible incentives that he can.

Tyler (Sales) also worked extremely hard to help me find a new to me vehicle. He is a great person to work with and I would recommend him to anyone looking to buy a car from Dahl. He is knowledgable and does not let a tough situation deter him from offering you the best service possible. He worked alongside Brian to find a vehicle that I didn't know I would really really love. He listened to my concerns, wants, etc. and did not stop until he found me what I needed. Each time he had a vehicle in mind, he would pull it up right to the doors. He opened doors (both car and dealership), and answered any questions I had.

Bart (Business Manager) was also very great to work with. He was the person that I sat down with to sign paperwork and go over additional options that I could add onto my purchase such as extended warranties. He took the time to explain each and every warranty/coverage option and made sure I understood what I would be getting with each package. He also helped me save a ton of money in the process which I will forever be thankful for. He is a very relatable person and is easy to talk to both as a person and a professional. Just like Brian and Tyler, he wants what is best for everyone he meets and will work very hard to make you feel like you are a valued customer.

The sales team that I worked with is like none other and I cannot say thank you enough for all they did for me.

Overall, I think Dah is a great place to go for anything you need. Before buying a vehicle from them, I would get my old vehicles serviced through them and they have ALWAYS shown the best customer service I have seen and this extends into their sales department as well. Everyone at Dahl is there to make your experience better no matter who you are or the situation you are in. It is very hard to find not only a sales team that will work hard for you, but a well rounded dealership that will take care of you. in all aspects.

Thank you Brian, Tyler, and Bart for all that you did for me! It is truly...

I scheduled an appointment for an oil change and a tire rotation. When I scheduled my appointment, I had also made a comment that stated my check engine light had come on, but was now off, but I would like them to check the code as to why it came on in the first place. I showed up for my appointment on time, and planned to wait for my vehicle on-site as I didn't think it would take very long. I was at Dahl for almost two hours. When I went to check out and sign the paperwork, I noticed that my car wasn't even given to the mechanic until after 1 PM. Seeing as I had an appointment for 12:30 PM, this was very upsetting. What was the point of having an appointment then? There is no reason I should have been there for almost two hours for a tire rotation and an oil change. I understand that sometimes things get behind, and that's okay. However, if you're a half an hour behind schedule, customers should be notified of that at check-in and prior to handing their keys and vehicle over. For me, I scheduled this appointment over my lunch break. An hour should have been plenty of time for a tire rotation and oil change. Had I been notified at check-in that the schedule was running behind, and it would likely be a longer wait, I could have made other arrangements or rescheduled my appointment for a day where my time was more flexible. After about an hour, someone came to speak with me regarding why my check engine light had come on. My understanding is that my system needed an update. I explained that I didn't have time for this today, as I needed to get back to work. I was assured that it wouldn't take any extra time because the technician was already in there and had done the bulk of the work. They were just waiting for the okay from me to do the update. Since it would take no extra time, I stated this was fine. I was also displeased with the notification system. After being there for an hour and a half, I had sent a message to ask how much longer it would be. I received no response. After waiting 15-20 minutes for a response, I finally got up to go speak with someone. Conveniently, he was just getting my paperwork ready. However, what is the point of offering this check-in service if there is no response? As I checked out, there was no acknowledgement of anything or an apology for my wait. I'd been going to Dahl for almost three years. Due to COVID and Dahl being closed for a bit, I had previously went somewhere else for an oil change. I was treated very poorly there, and this time made a point to come back to Dahl. However, after my experience yesterday, I don't know that...

Unfortunately I brought another vehicle here for repair.

I was going to go with 1 star (deserved) but went with 2 only because they DID chose to look at my vehicle and “repair” it THAT day (on a whim).

Had been getting multiple sensor errors on my work vehicle (2017 Colorado 34,000 miles) such as “Svc 4 whew drive” “Svc stabilitrack” “Svc power steering” and my vehicle would chug as I tried to speed up.

I brought it in and waited for a diagnosis. I asked them to fix that AND replace a tire I had noticed a slice in the sidewalk in, but had been holding air fine for a week. I was ok with leaving the vehicle and getting a ride to Wabasha home, but had only a couple hours to decide what I needed to do because I had a dentist appt coming up in Wabasha that day. I waited with no word until I went to them to say I was getting a ride home because It was an hour now from my appt time and it takes 30 min to get to Wabasha. I was told they were finishing it up. Long story short, I was able to get in the vehicle with barely any time to spare, so no time to look it over or argue about missing anything. When I saw the vehicle I noticed the tire was never fixed. They DID manage to “fix” the warnings and chug ... for my trip home.

Next day, I wake up and the tire they were suppose to change and held air for the last week WAS FLAT. Called and had tow truck come to my home and repair it because we can’t work on our work trucks, and then went to work. Hours into my day, warning lights all come back and chug returns.

A few days later I brought it to another Chevy dealer who did another diagnosis. They established it was a lot of things, printing out about 5-10 pages of coded errors that were happening or stored. They would dive into it if needed but my company ended up getting me into a different truck.

Whatever Dahl did was not to correctly correct the issue. And I could let this go if it is not an ongoing problem I have when I come here. I have offered them five or so times to redeem themselves, both with personal vehicles and my work trucks, but anytime I have more than one thing I ask them to do, they only ever do one thing and most time it is not a true fix. They’ve overcharged me and my friends and I feel are very aggressive. Years back I literally hear employees arguing amongst each other that the place is horrible. Please be cautious if you come here. When they say your vehicle is “ready to go” you shouldn’t have to inspect the 3 things you brought to their attention to find the 2 things...