T-Mobile — Local services in Winter Park

I arrived at the store at 7pm and was greeted by an employee with braids and tattoos (mentioning this for identification purposes, as he did not introduce himself). From the start, his demeanor indicated a lack of enthusiasm for helping customers. He immediately stated that the store does not transfer data after 7pm and gave several excuses for why he couldn’t assist with an upgrade. It was clear he was unwilling to find solutions or make any effort, despite the store being completely empty except for him and another employee casually sitting at a table.

When I expressed frustration and explained that my work schedule prevented me from arriving earlier, he reluctantly asked what color iPhone 16 I wanted. My daughter replied, “Anything but pink.” He went to the back and returned to say they only had pink in stock. At that point, I left the store feeling incredibly disappointed—not only as a customer but also as a professional with over 18 years of experience in Human Resources.

What stood out to me was the lack of passion and commitment in this employee’s approach. It was evident he was there just for a paycheck, not because he cared about his work or the company he represents.

This experience underscores why companies need to focus on recruiting the right fit for their organization—employees who align with the company’s values, mission, and customer service standards. When hiring is done carelessly, the impact on customer satisfaction, brand reputation, and overall business success can be devastating.

Recruiting the right fit involves identifying candidates who not only have the skills for the job but also share the company’s vision and commitment to excellence. It’s not just about filling a position; it’s about fostering a culture where employees take pride in their work and genuinely care about the customers they serve. This type of hiring and onboarding process ensures a positive experience for everyone involved—employees, customers, and the company as a whole.

When organizations fail to prioritize this, they risk creating a disengaged workforce that reflects poorly on their brand, driving customers away and impacting long-term growth. This experience serves as a strong reminder: hiring the right people is not just a strategy—it’s...

So my name is Dan Williams I’m a proud black man I’d like to think I left an other T mobile because they ran out of iPhone 13 so the T mobile that we were at called this location to check and see if they had any iPhone 13s they replied yes so we drove all the way there once we got there everything seemed cool we handed the manager juan the application number for t mobile he verified me then it went down hill from there he left as if he was leaving to grab the phone he disappeared for 5 min came back of and said what did the other t mobile store Quoted us on the device plus service we told him how much then he replied well it’s showing us that you have to pay 630 something i then replied to him that’s the whole price of the phone we are trying to finance the phone he replied it won’t let us mind you when he showed us the iPad it was showing us the full price because he pressed the button that shows you the full price I remembered that at the other store the person that was helping us showed us the EIP price and told us exactly how much we had to put down for the device which was 0 Down I ask him to check the EIP price he told us we don’t have that option and that we would have to pay full price we thank him for the lie and for his poor service and went to a T-Mobile down the street the other T-Mobile got us in and out in less then 20min that’s when I realized that it’s Either he thinks we don’t have money or I’m sorry to say but he doesn’t want to take care of African Americans so before I jump to conclusions as we were in the T mobile that took Great care of us told us if one T-Mobile has a glitch in the system almost all the T mobile would have that same Glitch that’s when I understand that Juan really didn’t want to help us every one is deserves to be treated equally and unfortunately we we’re not treated right so before any African Americans go to this store be aware of Juan he will lie to your face and force you to believe that you can’t even finance a old iPhone which is a iPhone 13 which should no more than $50 bucks down always check twice...

This store gave me a very bad first impression of T-Mobile, unfortunately. We went in intending to trade in my old iPhone, add me to a new line in my husband’s family line and upgrade to a new iPhone. Oh my gosh how miserable the experience was. The rep obviously didn’t know their business too well, and his order of doing things was messed up. It’s like we have to keep an eye on everything he does so that we don’t get things screwed. Also, he mumbled while talking and we got quite confused all the time. In the end, we spent a good 1.5 hours at this store getting nothing really done, but only activated a new account with a ‘discounted’ charger and screen protector (because we were confused to think it was a free gift by activating the new account). Didn’t get a new phone as they told me my phone is cracked and can’t be traded in; didn’t get my account switched as I couldn’t get a new phone; and my husband couldn’t get his family line upgraded to a better one as they claimed ‘they couldn’t do it from their end’. I hope this store could improve the proficiency and efficiency of their staff helping customers, no one can withstand this quality of service with the unnecessary time...