University Diagnostic Institute: George Stanley, MD — Local services in Winter Park

Oh, where do I even begin with my UDI experience? It's like a rollercoaster ride, but instead of thrilling twists and turns, it's filled with attempted IV insertions that rival a game of darts gone wrong and billing mishaps.

Let's start with the IV saga. I warned them ahead, but I have to give them credit for persistence – I haven't seen that many needle jabs since my unsuccessful attempts at knitting. I mean, if needle poking were an Olympic sport, UDI would probably be in the running for gold. It felt like a medical rendition of "Mission: Impossible," with the mission being to find a vein that was apparently playing hide-and-seek. I get it; I'm a challenging stick, but I didn't sign up for a healthcare version of a magic show.

And the grand finale? Success! After 4 or 5 attempts and a couple of techs later, they finally hit the jackpot – my elusive vein. I half-expected a round of applause and confetti, but all I got was a sense of relief that my veins weren't on the run anymore.

Now, let's talk about the billing blunder. Picture this: you go to a restaurant, order a steak, and the waiter says, "Oops, sorry, we meant to charge you for a lobster, but you still have to pay for it." Ridiculous, right? Well, welcome to UDI, where billing mistakes are just a quirky part of the customer experience.

I reached out to them, politely mentioning their little arithmetic slip-up. Their response? "Our bad, but guess what? You still owe us." It's like a reverse magic trick – now you see your money, now you don't, but our apologies won't make it reappear. It's a bold move; let's see if it pays off for them in the long run.

I find it amusing that in any other retail setting, they'd be legally bound to honor the price they quoted. But not UDI. They've apparently mastered the art of the bait-and-switch without the guilt trip. "Oops, we're sorry, but we're still charging you – all the best!"

In the grand scheme of things, this whole ordeal doesn't exactly scream "ethical business practice." It's more like a carnival game where everyone loses except UDI, who's pocketing your hard-earned cash with a grin.

So, would I recommend UDI? Well, if you enjoy medical acrobatics with needles and appreciate a good plot twist in your billing statements, they might be the perfect fit. But if you prefer straightforward healthcare and not feeling like you're starring in a medical drama, I'd suggest looking elsewhere. After all, life's too short for billing mishaps and...

Dear employees of this center. In today's situation, every client who comes to you must be received on a respectful level. If your client's native language is not English, this doesn't mean he's deaf. I came at 4:45 pm specially earlier to fill out the papers , then I was escorted into a small room without windows in which some equipment worked, which made it very hot and stuffy, I constantly opened the door, but the staff came and again closed. In this room, I waited 50 minutes for an online consultation with a doctor. At 6 pm, I could no longer be in this room and wanted to leave. I wrote in the papers that I was claustrophobic. They did not let me go, and one hour later they sent me to the MRI. The MRI machine is very old type, very narrow capsule. I have not passed before and only saw open cars. I was told it would take another 40 minutes. In the beginning, I thought I could go through this procedure. But when the nurse strapped me in and began to immerse me in this very narrow capsule, I had a panic attack and I asked to stop and let me go. At the reception I was not met very well, they did not ask and did not pay any attention to my situation. One said that I missed the signature on one of the pages. Another asked the nurse if she had time to turn on the MRI machine. I really wanted to leave this place. And I left and will not return there. The doctor is not available and must wait for hours.I didn't read the review before I went there. If you have a fear of enclosed spaces, give up such a small MRI machine. There are open and even standing new MRT machines. This center was next to my home, and I am very disappointed with the staff of this diagnostic center. I don't need your apology. On this day, I was probably told more than 10 times sorry. Please do not send me your checks for payment. I spent my time and health in your center. You owe it to me. Value and respect customers.Who came and wanted to get qualified help. Management needs to pay attention to the way your employees communicate. And if the client says that he speaks English badly, this is not means that he does not...

Check your EOB from your insurance company if you use UDI for any work. Chances are good that they OVER BILLED you. I had several scans performed and discovered that they over billed on EVERY ONE of them. It is unlikely that they "accidentally" over billed me since it happened every time. If I had just had one scan performed, I probably would have never noticed. Since I had so many back to back, I started to pay attention to details. If you don't check your EOB, you will never know what your actual cost is supposed to be.

They also outsource their billing so when you finally discover that you've been over charged, you have to call some random 1-800 number where the people are rude and hang up on you because they really don't care about UDI's business or clients at all. They hung up on me three times before I finally gave up and just refused the charges on my credit card.

As if billing problems aren't enough, the results from the radiologist were sloppy and half-accurate. I had to have each of my scans retyped (in one case TWO TIMES) because they kept making material mistakes in the text of the report. I find this to be an even more significant concern than the billing matters. What good is having a scan done if the report is going to be typed up wrong. One of my scans was obviously cut and pasted. They weren't paying attention and cut and pasted the same sections twice so in the middle of the report it starts over and goes back to the beginning again. Ha!

The only reason I don't give one star is because the front desk staff and medical assistants are all extremely friendly and professional. They can't actually help to resolve any of the issues, but they are very friendly and responsive. I asked the office supervisor to contact me and he/she never did. I guess management just...