Outback Steakhouse — Restaurant in Winter Park

An Exceptional Dining Experience Enhanced by Jamie's Stellar Service

Tonight, my husband and I had the pleasure of dining at Outback Steakhouse in Winter Park, Florida, and our experience was nothing short of exceptional. While the food was undoubtedly delicious, it was our server, Jamie, who truly made the evening unforgettable. From the moment we entered the restaurant, Jamie exuded a warm and welcoming aura that instantly put us at ease. Her genuine smile, attentive demeanor, and friendly conversation made us feel like valued guests rather than just another table to serve.

Jamie's knowledge of the menu was impressive, and she was patient and helpful in answering our questions and providing recommendations based on our preferences. She skillfully guided us through the extensive menu, highlighting the restaurant's signature dishes and seasonal specials. Her passion for Outback Steakhouse's culinary offerings was evident, and her enthusiasm was contagious.

Throughout our meal, Jamie's attentiveness was impeccable. She ensured our drinks were always topped up, our plates were cleared promptly, and our every need was met with a genuine smile and a friendly demeanor. She anticipated our needs before we even voiced them, making our dining experience truly effortless and enjoyable.

Jamie's attentiveness extended beyond the basics of service. She engaged in thoughtful conversations with us, inquiring about our day, our plans, and our overall dining experience. She took the time to connect with us on a personal level, making us feel valued and appreciated. Her genuine interest in our lives made us feel like more than just customers; it made us feel like friends.

As our meal concluded, Jamie went above and beyond to ensure our satisfaction. She offered us suggestions for dessert, patiently answered our questions about the ingredients, and even made recommendations for other popular dishes to try on our next visit. Her dedication to providing exceptional service was evident in every interaction.

Leaving Outback Steakhouse last night, my husband and I were filled with gratitude for the exceptional service we had received. Jamie's warm hospitality, attentiveness, and genuine care made our dining experience truly memorable. She is an asset to Outback Steakhouse, and I wholeheartedly believe she deserves instant recognition for her fantastic service and attentiveness. I encourage anyone seeking an exceptional dining experience to visit Outback Steakhouse in Winter Park, Florida, and ask to be seated in Jamie's section. You will not be...

I have always been an Outback fan. The restaurant concept was born right here in Tampa, Fla, so they are a hometown favorite. It's great food that is priced reasonable and the staff is traditionally on point. Last night, I placed an order through Uber Eats and after waiting an hour, the food that was delivered was completely wrong. I don't know about you, but when I am starved and anxiously waiting for food only to have it show up a completely different order, it chaps me to no end. I called the restaurant and asked for the manager, fuming and ready with both barrels loaded. Katie picked up the phone and I launched on her for the mistake. Instead of being defensive or dismissive, (which I have experienced with other restaurants) Katie expressed extreme empathy and apologetic. She said that she was going to have the cooks re-make the meal correctly and that she had an assistant manager that was finishing up a shift that would deliver it to me. Sure enough, 30 minutes later a nice woman showed up to my residence with the meal. The restaurant business is tough. I know this because I grew up working in restaurants and eventually became a partner in a large sports bar franchise in Orlando. In the food service business, you deal with so many different personalities and each has different demands and expectations. As a result, there is a lot that can go wrong-- and it will. The key in every situation is how the restaurant reacts to the customer's problem. Regardless of how bad the mistake is on the restaurant's part, (or even if it wasn't the restaurant's fault) if it becomes the restaurant's utmost priority to make it right, then the restaurant will always win over that customer. Every. Single. Time. If anyone at Outback corporate reads the Google reviews, I hope they find this one and recognize Katie at the Winter Park location for her remarkable demeanor in the face of customer adversity. That is a talent that needs to be recognized and rewarded. If you train all other Outback locations to mimic Katie's customer interactive skills, the brand will continue to be a...

(This was a visit five months ago. I noted a couple of typos in the review, so I corrected them, but now it looks like we just left the review). We were seated promptly upon arrival, but that is where the promptness ended. We ordered drinks. Took a little while to get my ice tea but my wife's margarita arrived halfway through our lunch. We ordered food next. Both of us had hamburgers and a salad. I specified balsamic vinaigrette, which was confirmed by the server, but when the food arrived, there was some kind of unidentified white dressing. As I mentioned, suddenly, halfway through the meal, my wife's margarita arrived. We finished and were looking at empty plates for a while before our server returned to ask if we wanted dessert. Thus far, we had been dubiously attended to by four different servers, but there would be more. We said no dessert, just the check. And we sat there waiting another ten minutes until server #5 brought the credit card machine, saying, "Jamie was busy so she asked me to bring this to you." Sorry to inconvenience her. (Note sarcasm). After I went through the procedure with the machine, it spat out a merchant copy that called for a signature. As you probably have guessed, no one gave us a pen. My wife dug one out of her purse and I used it to sign. At that point, "Jamie" showed up saying, "I see you figured it out." What I figured out is that I won't subject myself to this kind of treatment...