DICK'S Sporting Goods — Local services in Woodbury

Went in to get my rackets restrung hoping someone can kind of guide me through their process of tennis racquet services. Instead I just got a lot of confuse stares and the employees were constantly staring and asking for help from one particular employee since no one knew how to go about it. Was told it would take about a week to restring my rackets which is shocking to me because stringing a racket takes a week? At some other sporting stores I would have gotten it restrung and back within the same business day.

I had two rackets that needed to be restrung and was missing a set of strings for one racket, so I was told to go upstairs and select from their options. Tell me why I had to walk around three times before I found this tiny section that barely had any tennis items and no employees were present for me to ask for help. The shelves were so poorly organized and what they had on the shelves were limited and practically emptied. For a huge store with two levels it’s disappointing that they barely had any tennis items.

Went back to the front desk when I finally selected my strings of choice from their limited selection. Got a different employee to help me and this employee didn’t know how to help me either. It just got me thinking that this entire store/location is not training their employees properly. Thus I was tossed over to another employee and this employee was literally rushing me as I was filling the paper work and trying to figure out the tension I wanted for my rackets.

Don’t come here for tennis racquet services or rather just don’t come here at all for any sporting goods. The service and selections at this location...

Dick's is a reasonably stocked store with prices thati would describe as decent though a little high. Be ready to search the store yourself because the staff are rarely willing to help you find what you need and most are barely knowledgeable about their products. (I have had a little better luck with that in the golf department.) When I am shopping at the "end" of the season for most sports - which generally seems to mean a couple of weeks after it started, the inventory is a bare minimum. I'd recommend either some sort of prescient planning and early shopping, or heading somewhere else. (REI isn't cheap, but they'll usually have what you need.) The quality of the gear here is solidly in the "B" tier. The better stuff will work, but I would not trust most of it to last too long, and I would never buy anything that my life depends on here. The staff really only seem interested in getting you phone number to track your purchases. If you need mid-grade gear (don't knock it - sometimes it'll do just fine!) Dick's will work. However, if you are traveling to someone remote and austere, I would suggest that you may want to go someplace where the staff know their inventory and can make good, experience-based...

It's a Dick's. If you've been to a big box sporting goods store, you can imagine exactly what Dick's is going to be like. Big store, little help and what help is there isn't all that interested in helping.

Here's an example, we had a $100 gift card and were looking for a Strider bike for our 2-year old. They were having a February sale. We went in, found the bike but none were built to check the size. It took about ten minutes to get a sales guy. He said they didn't build them this time of year so come back in summer. When he left, I built one in less then five minutes, put my kid on it and learned it fit him. Took it apart, put it in the box and bought one. It wouldn't have been hard for the dude I found to offer to do that.

This is the difference between a big box Dick's and a speciality bike shop. At the specialty store, an employer would have built the bike for us. And that employee would have made sure that it fit my son. If you've never been to a specially bike shop, you wouldn't understand how much difference there is in service between a big-box store and a little guys. A big box just doesn't stack up.

I'll skip Dick's...