Michaels — Local services in Woodbury

Oh boy where do I even start with this review? I’ve honestly never experienced a less professional manager in my life than the manager at this Michaels. It was honestly impressive how bad the experience was and his complete lack of customer service speak.

My boyfriend and I had an incident where we returned two items without the original receipt two days after buying it. Since we didn’t have the receipt with us they searched the items using my boyfriend’s card and took the items back from us. It was only later when we got home did we realize they shorted us almost $50 on the return. So we went back to this Michael’s with both receipts and after going to the check out and explaining the issue a 20’s something male manager with black hair came down, said he had never seen this issue before and that he would need 5 minutes to look into it, and went into his office. About 30 minutes of waiting later we saw him finally leave his office only to make a beeline away from us to adjust a display. When we finally walked up to him he said he couldn’t do anything and gave us a general help number to call.

We called the number from the parking lot and a manager for Michael’s help line said the store could absolutely refund us the $50. When we explained the in store manager said there was nothing he could do, the help line manager suggested we go in the store and continue this call so he could walk the in store manager through how to do this return.

So we went back in the store and requested the in store manager again and, after waiting 5 minutes, he came down and proceeded to argue with the help line manager, repeating that he wouldn’t honor the original price and going back and forth over store policy. After this guy released everyone in the store could hear this whole discussion he proceeded to take my phone to his office (without me) and continue to argue with the help line manager. This office wall isn’t nearly as thick as he thinks it is so I was still able to hear a fair bit of this conversation, which mostly amounted to him refusing to listen to the manager on the phone and repeating that wouldn’t honor the $50 difference.

He finally came out and shoved the phone in my hand without saying anything and again made a beeline across the store, as far away from us as he could get without making it obvious he was running away from us. The help line manager explained to us that for whatever reason the in store manager was refusing to follow Michael’s policy and refund us the shorted $50. The help line manager then offered to put our case through to the district manager so now we’re waiting on that call to find out how we get the $50 Michaels stole from us.

The whole experience was bad but oh boy the instore manager was exceptionally horrible. He spent half of the interaction we had with him doing anything he could to avoid us and the other half actively arguing against Michaels policy to defraud us of $50. He was avoidant, rude, short, and all around acted like a child trying to run away from his problem and when that didn’t work just refused to do anything about it.

Honestly, I will probably never go back to this Michaels. Any business that would give a man like this a manager position is not a business I trust. The other employees were fine and the selection was great, but the manager was the absolute worst manager I have ever met and honestly the least equipped person to be working in a customer service setting. If you want my advice avoid this Michael’s at all costs. Go to literally any...

I had a online order for pick up, and ended up being in a rush to grab my items because of a tight schedule on my end.

I ordered at 3:40, and went to the store after work and got there at 5:10. I knew the order wasn’t ready but I ended up needing more than I ordered so I grabbed the items since I was in a rush, which I was okay with. I wanted my items and needed to get home in Hudson, WI.

It wasn’t busy, there was one other customer before me (at self check out). I needed to inform the store so they wouldn’t worry on my order anymore and told a worker in the front. She wasn’t cashiering but there and assuring since most people self check out now.

I explained to her I did order a pick up, but I am here earlier than the order was to be ready. I’m trying to figure out how to go about it best since my online pick up msg still be in progress… whatever’s easiest. we can cancel my online order or scan the items I have and I’ll pay for my extra items. She seemed upset and seemed a bit defensive. Instead of offering services or saying “hey no problem, let me look into your order and check the status, we can cancel or scan these items as your pick up”… she said “well, idk your name so I’m not sure on your order. You can go find your name at the boxes and see if your order is ready.”

She seemed resistant to helping me solve the simple situation. I wasn’t upset that I got the items on my own, I just wanted to make it easier for them bc I had already paid for the 3 pick up and was on a time crunch, nothing on their end. I reminded her I don’t think my order was ready bc I didn’t get a notification but bc I’m here already, maybe we can cancel it and make it easier on them? She kept saying she doesn’t know and and told me to cancel it on me own. It was confusing, and I took my phone, and was checking how to cancel. I believe the next steps for me was to call the store even though I was already in person, to connect with someone to then help me. I held my phone and it was awkward, and then a few moments later she realized she could help me, and finally offered to call the person in the back and will check on the status.

She did her job, finally and the worker in the back came right away & said yes she was currently on my order. I apologized and said I grabbed the items so it may of confused her is the in stock items were gone. That lady was helpful and scanned my three under my ti jet and completed on online order pick up & I paid for the remaining at self check out.

I’m really disappointed in the lack of service and help the blonde lady in glasses at the front provided. It wasn’t busy either, it’s unfortunate she didn’t even bother to ask for my name and help me or help kill the situation. She just told me she didn’t know my name so I’ll have to cancel it on my own, etc. very poor customer service and disappointing. I hope she’ll get better training and more patient with listening to understand the situation and helping customers, not resist in providing service and making the situation easier on her workers and...

I had a very poor experience with Emily at the checkout lane today, I believe she is the person other reviews are also referring too. She had an attitude right from the start and had no interest in helping me. I had an online return to do. I had my order pulled up on my phone along with a paper receipt, which was confusing because they shipped my order in two shipments, so it looked different on the two receipts. She was unable to do any critical thinking or have any patiences to listed to me explain the situation.

When she did scan the one receipt, she said, “yep, that’s what I thought. They’re not going to scan and I’m going to have to sit here and hold your phone and individually enter these” while rolling her eyes. I understand this is annoying, but it is not my fault that Michael’s has an old system that can’t scan and that is her job.

After she entered the eight shirts into the system the total to be returned was $7 less than I paid. I brought this up and she was very annoyed and told me I’d need to call Michael’s then. She did not offer to get another coworker or manager to take another look at. At this point I had had enough of her attitude and it was clear we weren’t going to get anywhere, so had decided I’d just bring the items to another Michael’s to do my return.

When I got to my car, I realized there was a button to press on my online receipt that said show barcode for in person returns. So I went back into the store, at this point there was another cashier at the front. Emily saw me first and I had told her that I found this button and she said with the same attitude she previously had, “Betsy will just have to help you because I don’t even know if that package was delivered.” On my online receipt it said the package was out for delivery. However, I had the packaging with me that had the tracking number that matched the same tracking number on the order, so clearly UPS had not updated this, but she still would not believe me. Betsy then took the time to listen to me and look at the receipt and was able to give me the correct refund. There was a few times while Betsy was helping me that Emily would try and chime in, “well what about sales tax?” Luckily Betsy was kind and knowledgeable and knew that clothing does not have sales tax in Minnesota. Betsy was very kind and helpful, so I’d like to shout out her for her great customer service!

Also, Emily wasn’t wearing a name tag. Im pretty sure they’re supposed to be wearing one, since all other staff had one on. She probably doesn’t want people knowing her name for...