Polo Ralph Lauren Factory Store — Local services in Wrentham

I had a very unpleasant experience at this store. While trying on a cardigan, I was deciding between two colors and discussing it with my friend. In the middle of our conversation, a store associate interrupted us and asked if she could take one of the sweaters I was still deciding on and button it up.

I politely explained that I had just tried it on and needed a bit more time to choose. Instead of simply giving us space, she started talking about how “some customers roll clothes into balls and hide them on shelves.” It was a strange and condescending comment that made me feel unfairly judged for doing nothing wrong. My friend had to step in and tell her we were going to buy one before she finally left us alone.

I did purchase the sweater, but the experience left me feeling extremely uncomfortable. Shopping should be enjoyable and respectful — no customer should be interrupted or treated with suspicion while simply making a purchase decision. I hope the store takes this as constructive feedback and provides better training on how to interact with customers professionally and courteously. And btw, we were dressed appropriately and behaving respectfully, yet we were still treated with suspicion. It made me wonder whether bias might have...

She was an unkind cashier from start to finish. As a member of a VIP club, I asked for more discounts, but she made me uncomfortable and never did it for me. Another cashier next to her offered me an additional discount, and I was pleased with the result. I don't know why their manager hired such a bad staff who worked nothing while taking money. The cashier was a white grandmother with glasses. She handled my clothes harshly, and shoved an empty paper bag into her. She looked like she was solving her angry to me. Her...

Customer service is horrible! I was in line with my toddler to buy her a coat. The line was long and I was finally the next one up. Another customer cut the entire line, as she entered from the front, rather than the back like everyone else. The cashier rang her up and didn’t care that we were all standing in this long line and that I had a very cranky toddler with me. I asked what was going on and was ignored. I left the coat on the counter and walked out....