Adams Jewelers — Local services in York Township

I took a bracelet in for repair. Mr Adams said they could fix the clasp. I was ok to pay the 89 dollars or whatever it took to fix it. It came back with the clasp not properly catching on both settings, only one. I patiently waited while they took it back to their repair person...it came back still not fully clasping on the catch. $1300 bracelet and all Mr Adams had was excuses for the quality even after I showed him that it still was not properly clasping. His family name on the line for this bad quality and he was like, I can take it back ‘if you want’...the piece they replaced, they made too fat. It was Fat the first time, it was Fat the second time. Instead of insisting on letting him fix it until he got it right, he was ok letting that bad quality go out the door. With that level of service I can’t see how he retains customers. I did not press him for time while he had the bracelet. I did not call the store nagging on when it would be done...I have him all the time he needed. If he sublets out his repair work, he is still responsible for the oversight of the repair work because his name is on it. I could have given him back the bracelet to fix but it didn’t appear they knew what they were doing and another attempt might have broken it or other, as they clearly didn’t care about quality the first time not second...I would not recommend them for anything but a customer...

Joe has one of the best personalities. He’s not your average sales man just trying to make a quick buck. He is very genuine and cares about what the customer wants. Me and my now fiancé went to him three maybe five times looking at the same two rings before we finally made a decision. When pricing was an issue, he showed us all the options and gave us multiple payment plans that would work best for us. And I love how he remembers us every time we walk in his doors. If we ever need anything sizing or repairs wise. Him and his team are just one phone call away ready to assist. And his repairs are finished in a timely fashion. I will continue to use him as my primary and possibly only jeweler for life. Thank you Joe! And thank you Adams Jewelers....

I cannot say enough good and kind words about "Joe" the owner of Adams Jewelers. He is one of a kind, so honest and true to his Profession. He is a rare find these days in the world of scammers He is to be trusted on giving the best advice when it comes to knowing and understanding jewelry. If you are looking for a jeweler that you are comfortable with and treats you like family, as well as looking out for you for the best quality jewelry at a fair price, then he is the one to seek out. Thank you, Joe for your assistance with my ethical dilemma today. I appreciate all the time you took today to help me out. Sincerely,...