Anytime Fitness — Local services in Youngsville

Unfortunate Experience with Billing & Customer Service

I don’t often feel motivated to write reviews, but my recent experience with Anytime Fitness in Youngsville was frustrating and too ridiculous to ignore.

I encountered an issue with my membership fee processing, while my husband's payment went through without any trouble. When I called to get clarification and assistance, I was met with an unhelpful and condescending response from Piper. Instead of offering any real support, she was snarky and even laughed when I expressed concern over the $20 fee that was charged on top of my $20 membership fee. Her response? A dismissive "You should have read your contract" followed by an explanation that "Anytime Fitness has nothing to do with the billing company."

Apparently, this company automatically charges a $20 fee the moment a payment attempt fails—and it doesn’t stop there. They continue to retry the charge every few days, adding another $20 fee each time. This feels almost predatory, as there is no option to simply pay once a month. I had originally planned to continue my membership, but after dealing with the dismissive attitude, laughter, and lack of care from a staff member, I’m now left considering whether to request a contract cancellation or simply pay the full year upfront just to avoid these excessive fees.

The most concerning part of this entire experience was Piper’s attitude. When I expressed my frustration and mentioned speaking to a manager, her response was a sarcastic "Sure, call my boss," as if she knew there would be no consequences for her unprofessional attitude. If an employee cannot speak kindly or assist members in a respectful manner, they should not be answering phones in a customer service role.

I will mention she was super friendly and professional when we came in to join, and was easy to work with and informative . We decided to join and I am surprised at this most recent experience ..

Lastly, while Anytime Fitness may claim they have no control over their billing company’s policies, these types of fee practices ultimately reflect on the business itself. A gym that values its members should ensure their billing process is fair and their staff is trained to handle concerns with professionalism.

Would love to see changes in both policy and attitude moving forward.

Happy to remove this review if someone in management would like to contact me to...

The owner is a liar and a bully, stay clear of this business. Worst customer experience I have ever had.

UPDATE

All I wanted to do is workout, get in shape, not be judged or harassased while working out, and continue on my day. I guess this is not at a possibility at this location.

This owner safety concern was unclear, however, what was clear was him trying to tell me how important he thinks he is. He was able to explain, over and over again, that he pays $8,600 in rent for that location and he supposeldly owns "7" other Anytimes Fitness, he lives in Oregon and comes to that gym location 2 times a year, and he watches all his members workout from his phone. Congrats ¯(ツ)/¯

I wasn't plan on steping in this gym again as long it's currently owned by this person. Way to banned me after I made a review... classy..lol

I hope the owner's business practices catches up to him. Intergry is something this owner doesnt know anything.

UPDATE

Lives in youngville???? After I got done working out the "owner" walk with me outside to continue talking to me. He walk to a blue honda suv with California driver plates on. At that point being from California and trying to be nice and trying him to stop continue repeating himself, I asked him if he was California and that he just happen to be living in Oregon and responded by saying "No, thats my girlsfriend's car. I am here for Mother's Day visiting my mom". The whole time I was thinking thats a good tax write off to visit his parents and business at the same time. Please refer to first comment when...

Looked nice. I like the idea of 24/7 access to a gym. Cant be more convenient. BUT the door is locked, cant see in and no one comes to the door. Check hours of staff, oh, missed it. Okay. Visited another location. Locked up, no employee. Third try, entirely different day. I finally got an employee to come to the door and let me in. Said "Wait a minute, I'm talking to someone." There was a sweaty guy who had just worked out sitting in the office. Employee sat back at the office desk. I walked over to the edge of gym floor and looked. Handful of people in the gym. Looked decent but I hoped for a tour. Went back to office area. employee still sitting there, talking with guy. Okay, this guy already has a membership and you're making someone new with $$ in their pocket wait? How do the owners make money off this place? Selling memberships, I'd imagine, right? Owner must be independantly wealthy to not care if new members can even get in the door, let alone speak with someone ready to buy. Wandered closer, employee's not working in computer on this members account, theyre just talking casual. Able to hear them now, member is just shooting the breeze with employee. I took my money, walked out, drove down to another gym and bought a membership on the spot. Anytime might be a decent gym. I have no idea. I'm not going to find out...