CVS Pharmacy — Local services in Youngsville

My experience at this CVS pharmacy today, 9/20, with the pharmacist, Tamil/Tamile (sp?) was completely unprofessional and demeaning. I went inside the pharmacy to receive 2 shots. Upon completing my paperwork, I placed my paperwork on the countertop and sat in the waiting space.

After about 10-13 minutes, I went to the counter to see if Tamil had processed my paperwork. When I approached the counter, I noticed my paperwork had been moved. Tamil acknowledged me and asked if I had completed my paperwork, in which I asked him where my paperwork was and if he had taken it. I found out that one of the other techs had moved it from the counter top.

At this point, It was clear from my wait time and Tamil's lack of awareness about my paperwork that he had forgotten about me; I presume due to the multiple tasks he was juggling behind the counter or other tasks that I am not privy to nor were communicated to me. He was the only tech on staff administering shots.Because of this, I decided to stand back from the counter, a part from the main service line and in Tamil's sight of vision, so he could see me waiting. Tamil told me to sit down and I reframed because I did not want to be forgotten like I had been.

When Tamil finally got my shots ready, he came out into the waiting space with an agitated manner. As he prepped the first shot he commented on how I was tense and needed to relax. He then proceeded to talk aimlessly. If anything his aimless talking made me feel more agitated and tense. I told Tamil, I preferred to focus on getting the shots and reframe from talking because of the agitation he was exhibiting and the nature of the experience at-large; getting shots.

As he gave me the first shot, he gaslight me by saying I must be having a bad day and should be thankful for what I have. I told him that I was thankful but I was uncomfortable with his disrespectful manner and unfounded presumptions, especially after I verbally expressed not wanting to talk aimlessly. He then stated he was uncomfortable with me and reframed from giving me my second shot.

Ultimately, I went to another CVS to get my necessary booster shot. This experience was extremely uncomfortable and agitating. I am thankful that I did not receive my second shot from Tamil due to the unprofessional and demeaning manner in which he treated me and spoke at me. I would not want anyone else to experience this. I would not recommend this...

Have always had okay experiences here, except for today. Went through DT at 5:57, window down as closed, ran into the store, at 5:58 and I saw the cage closing as I ran up. They said we are closed, I said no you are not. After they took a minute to decide what they were going to do, I said ya'll not supposed to be closed until 6. To be fair, it's very annoying when someone comes last minute to any place, but I was not buying ice cream here, I needed an antibiotic for a 3 year old. One of them stated they couldn't help me with no drawer, and I said you do not need a drawer, it was not going to require any transfer of funds. I did get the medicine, so we know she flat out lied to a customer so they could leave. There were 4 ladies remaining and as they came out to hand me the medicine, I apologized to all of them to not getting there earlier, even though I was firmly within open hours. One of them, looked at me and said you know this has been ready since 4. Does she know me, or my life? Does she think I was sitting at home watching TV and I decided to be a pain in the you know what last minute? Disgusting attitude and very presumptive. I expect something to be done about this situation, and will be filing a formal complaint. I work at a bank and we have last minute people all the time, we do not look at them and treat them like how I was treated today, we service them in an appropriate manner. And we most certainly do not lock our doors or rush to close our gates when we see someone coming. We may not like it, but when you are open until 6, you service everyone up until 6. The same lady who made the comment about the medicine being ready also told me as I was walking out that I got there with 10 seconds left. She was lying. 100%. They closed the window drive thru and lobby early, not...

Friday evening I had prescriptions sent over from Duke primary care for acute sinusitis and acute bronchitis. Saturday morning I went to pick them up before lunch ; the girl behind the counter didn’t greet me upon arrival and very well plus she went around doing other things in the store before even acknowledging that I was there. Finally she asked my name she went and got my prescription I didn’t look into it because I was very very sick and thought everything was there. I just wanted to go home. It was later that afternoon that I realized I didn’t have one of my prescriptions and the pharmacy was already closed. So I didn’t get an important med for the bronchitis. Later I thought I was going to have to go to the ER because my chest closed up but I remembered I had an old prescription of the same medication from when I had pneumonia late last year. Then I started to read all the reviews of this pharmacy at CVS and how this happened to many people. If I had gone to the ER I would’ve called an attorney because this was negligent for them not to tell me that the medication that I needed for bronchitis was not filled. Needless to say I’m switching to another pharmacy and will not do business with this CVS any longer. I called the store manager and told him what had happened and that I would not be doing business with them any more and that he really needed to check up on his...