Subway — Restaurant in Youngsville

Went in today a little after 1pm with my bf to get lunch. I ordered my sandwich with no issues. When my bf went to order his, he had a petite Hispanic lady take his order. Typically when he goes to subway he asks for a #11 and to substitute the ham with pepperoni. He asked her politely if he could do it and she flat out said “no we can’t” and just continued making his sandwich. He then asked her to stop making his sandwich bc he just wanted a sandwich with turkey, roast beef and pepperoni and needed to look at the menu to see if there was a different option. When he asked for a different sandwich she said she’d need to charge extra meat twice bc the one he asked for didn’t have roast beef or pepperoni. He then asked her why she couldn’t just substitute ham for pepperoni and she said “I’d need to charge you extra meat” (and she never said this when he originally asked to substitute just a flat out no and on top of it continued making his sandwich. Had she originally said she had to charge extra he wouldn’t have had a problem). And he asked her “why would I be charged for extra meat when I’m just replacing meat” and she had no answer besides repeating “I have to charge extra”. He told her he’s gone to multiple subways before and never had this issue. Because of her attitude and being so rude we just left. We’ve never had someone be so rude at subway before and will not be going back to this location. And we’ve both worked in food service in the past so we’re always very nice to food workers, but her rudeness and attitude was completely uncalled for especially when this has never been an issue before.

What makes this worse is we went less than a mile away to the one in downtown Youngsville and he had no problems ordering his sandwich the way he wanted to there, so going forward we will be...

I usually have a really nice experience at this location, but not tonight. I went inside to pick up an online order. The store was empty. I didn’t get the associates name, but she was a petite Hispanic female, who was standing at the register. She glanced at me when I opened the door and quickly put her head down to count money. I got to the register and said “hello, I’m picking up an online order”. She never looked up and never said a single word to me for nearly 30 seconds! She then turned around and picked my order up off the rack and said “everything’s in the bag” and walked away! Excuse me?! I usually tip the employees there because they’re always nice and I appreciate all people who work in service - but I’m SOOOOO glad I didn’t leave a tip tonight. I’m never returning to this location. I refuse to ever be disregarded in...

Only Had 11 dollars and i needed to save some extra money for other things, I had a coupon for a $5.99 6 inch Sub Meal and I ordered Teriyaki Chicken, Bacon, Pepperoni, And Mozzarella Cheese on it. The lady said that some of the toppings would be extra and i said it was okay. One she finished putting everything she didn't even scan the coupon and charged me $5.99 for just the sub and the chips separate. The Extra Toppings were only about $2.50 so i would think if I had that $5.99 Coupon it would cost probably $8 Or $9. But No, my price was $12.04 and I had to take out the Drink And I just drank water when i got Home. Never using a coupon here again unless i want to and aside from that Ill just go to McDonald's for Something Better. Never...