In my life I have never left a review, but the shopping experience I had today was so funny that it deserves to be elaborated on. My name is Roman V Andreev and I am a professional boxer. Feel free to Google me - I am currently ranked 44th in the world with the Pro Record of 18W-0L, 13 KO's. Currently I am in Ann Arbor on a business trip. My car broke down earlier tonight and a local mechanic worked really hard to save me by fixing it on such a short notice. He worked overtime and finished around 11pm. As a Russian, I felt compelled to buy him some beer as a token of my appreciation and went to Eagles Market, as it was one of those few stores that was still open . I went to the store, grabbed a sixpack of beer, waited in line,approached the cashier girl, placed that sixpack in front of her and waited for her to tell me the price...but instead of performing her duties, the cashier simply started staring at me with an expression of disgust on her face. I kid you not, without saying a word this chick was simply staring at me! As a boxer I am very used to staring contests, duh, but most of them usually preceed a fight with able men...so to be honest, I wasnt quite sure what to do with this one LOL After 10ish seconds of this awkwardness I decided to break the silence and asked her 'how much is it', to which she disrespectfully responded '10-85' while still giving me that look of an abused, drugged idiot with her mouth half open. Her behaviour during our interaction showed that she was trying to be assertively hostile towards me. I'll tell you the truth, if it was a guy, I would have probably ended up in a police station tonight testifying why I broke his jaw in multiple places, but I really couldn't care less about some lowlife, confused woman who exercised her tiny bits of 8$ an hour authority and mistreated customers for no reason whatsoever. In the end of our interaction I said 'thank you' and headed towards the exit...only to hear yet another condescending 'Mhmmh' coming from behind the counter. If the owner of the store is reading this, please consider giving her a boot and hiring adequate employees.If that 'tough chick' cashier is reading this, please thank the almighty that you were born a female. * if that cashier happens to be the owner of this business, please nevertheless refer to the aforementioned statement. But mind you, not everyone will be as kind and patient as I was, if you keep pulling these stunts off. Kind regards,...
Read moreIf I could give ZERO stars, I would! Do you know how bad (or good) of an experience I have to have in order to write a review??? They are rude and have no understanding or training on customer service.
My boyfriend and I arrived well before “close” and the door was locked. No one answered but by the time we got back to our car, we watched them let another couple inside. At this point we are upset and can’t help but suspect this is a race thing because we were ignored prior to this. My bf tried again just to test that theory and was told “we’re closed” by whomever was working this specific shift (Saturday, closing shift). So I personally wanted to try because I couldn’t believe what I just saw. They also told me they were closed and I asked was that just for everyone else and not the people they were inside with laughing and talking... they said “he works here”. I don’t care who works where. I was there prior to close and I expect to walk in during promoted business hours. If employees are unable to keep up with their responsibilities, management needs to fix it. If the problem is management, they need help too.
At the end of the say, they are rude. They don’t care about people spending money in their store. And oh, they sell alcohol to minors ;) I started at EMU in 2014 and nothing has...
Read moreWent to this store with my husband a couple weeks back. He paid with a card. A couple hours later he got an email with a survey; at the end of the survey it asked if there was anything he wanted the owner to know. He told them he'd like for them to carry a particular item. Surprisingly he got a response! They exchanged several messages to find out the exact item and then ordered it. They also told him when it would be in. Today they messaged to find out if he was aware that it was in because they were almost sold out. They informed him they'd be ordering more for him. Awesome customer service!!!!! Is also a cool place with interesting employees that...
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