Pugh's Diamond Jewelers — Local services in Zanesville

I have dealt with Patrick in the past and didn't have any problems. But this day he wasnt in. I was selling or trying to, a button of gold. I recover and refine it from electronic waste as a hobby so i get them from time to time not a large amount, usually a couple of grams. Like i said this day Patrick wasnt in. I can't recall the name of the guy who tried to help me which is a pity as im fairly certain he tried to pull a fast one. I don't expect to sell my gold at full spot price, but its a hard commodity and has solid value. If I'm desperate i can sell to a pawn shop at 75% spot, but i like to get more if i can. Well this day i needed to sell a button I hadn't finished fully refining, it only tested at 18k. And weighed(i knew how much before going i) pretty darn close to 1.28grams. at $60/gram spot being 18k comes to $57.60 value at $60 per gram spot... Well this guy "helping" me weighed it and told me it only came to .8... I knew something was up already at that point decided i wouldn't be selling it. After specifically asking a direct question about the weight he admitted it was .8dwt or pennyweight. Ok weight is weight i thought, he rounded down from my number but it was close enough. Then he told me it would only get me $30. At this point i knew things weren't on the level. Thats less than a no questions asked pawnbroker would give percentage wise. Like barely half its spot value. At this point I lied and said i forgot my ID and would have to go get it. Because I might be unprofessional if i confronted him about it. It wasn't until a week or so later I figured out what he was trying to pull. He weighed the gold as dwt but priced it as that weight measurement were grams. He was trying to give me 0.8gram pricing instead of 0.8dwt. if the gold only weighed .8grams at 60 gram spot that would value 18k at $36, hence the $30 offer. Look i know theyre a business and they gotta have a markup to make money. But thats downright shadey and unethical. I don't have good feelings about ever patronizing this...

I recently found my daughter's add-a-pearl envelope in an old jewelry box that I had purchased at Pugh's the year she was born in 1998. Needless to say, I had forgotten about ever adding any pearls, and went into Pugh's in October to see what could be done with them for a Christmas gift. Caleb was incredibly helpful in creating a design for a necklace to use the 7 pearls, and it was one of her favorite gifts! He was very patient and explained several different options, and I actually ended up having an antique ring set with a stone for my niece, as well as 3 other small projects and repairs done due to his expertise. My daughter was also newly engaged, and her ring was purchased at Pugh's. She went back to pick out her band, and is also going to purchase the groom's wedding band there as well. Caleb informed them that there would be a couple new lines of wedding bands coming in, and they were very excited by the new collections of different styles and materials now available. In addition, years ago my daughter had received a simple necklace from her aunt from Tiffany's, and it had tarnished so terribly that it was unwearable. I took it in at Easton to have it cleaned, and they said that their department for cleaning was closed due to COVID, and could not say when it would be open again. I asked Caleb about it, and they cleaned it on the spot! We have interacted with many of the staff there now and are always greeted in a friendly manner, no matter how small the job. It is wonderful to have a family owned jewelry store with such great employees and wonderful choices and service, and we are happy to support them in...

I recently had the pleasure of experiencing Caleb's exceptional service when I was looking for a chain and I felt compelled to share my experience.

From the moment I arrived, Caleb greeted me with a warm smile and a genuine enthusiasm for the beautiful pieces on display. His knowledge of the jewelry was impressive; he was able to provide detailed information about each item, including the materials, craftsmanship, and even the stories behind some of the designs. It was clear that he is passionate about his work.

Caleb took the time to understand what I was looking for (I can be picky) and helped me find exactly what I liked at the budget I wanted to stick to. His recommendations were spot-on, and he was patient as I tried on several pieces. I never felt rushed, and his friendly demeanor made the entire shopping experience enjoyable.

What stood out the most was Caleb's commitment to ensuring I was completely satisfied with my purchase. He offered to answer any questions I had and provided valuable tips on caring for my new chain. It’s rare to find such personalized service these days, and someone who actually cares!

I left the store not only with a beautiful chain, but also with a great impression of Caleb's dedication and professionalism. I highly recommend this store and especially Caleb for anyone looking for quality jewelry and outstanding customer service. Thank you, Caleb, for making my shopping experience...