Staples — Local services in Zanesville

Today was my last time I ever attemt to just "shop" at staples vs going mainly because they have a item I need. I go in to find a computer microphone for my husband. Looked online before heading to the store. Online states 4 are in stock I walk in, and I get a "hi" from a empolyee... I walk around the store looking for awhile by the time I have made about 3 trips around, threw each rows several times, I decided I am not going to get any help, I will go find some one. When I see the gentleman that said hi. I walk up wait until eye contact is made, and I ask I could have some help (should him the picture with name of the product needed). He comments back "oh, so now you want my help...." Umm what? Seriously....he comes around takes me back to the area that the item should be located, there is not item slot or item in the shelf. He states "i am going to look in there are any in the back" after a few minutes he comes back and says "well congratulations you have found one of the products that have walked off and out of the store...umm you can order one on online or place the order at home but it will take a few days to come in..." Then just stands there and awkwardly stares off into space. I just say thanks for the help as i take the items i picked up while i was waiting for him to return from the back. The cashier was a younge man with a very bad attitude. He processed to basically bad mouth his manager (come to find out was the guy who was working with me!). He states to me how "i guess becoming manager, you can get a big head and cant help any of your empolyees, it doesnt shock me we dont have any of thouse mics our security system is basically non existent. Go to walmart they will have it....ect.ect" by this point i am just wanting to get my items and leave i was uncomfortable and over all shocked in the entire visit. Like i stated befor i will go if they have a item i need, but customer service needs to be reconsidered...(oh and walmart did have the...

I went to this staples because I was looking for a new charger for my MacBook Pro at Walmart and they didn’t have any in store. So I called Staples, specifically asked for the charger for a 2015 13’ MacBook Pro, they said they had it available. I go there, the staff greeted me after I walked through a few aisles, but seem disinterested and picked up talking again immediately after I was greeted as if I wasn’t there. I went to the cashier because whoever I spoke to said they would hold it for me there. The cashier (Alexis) was sweet and helpful. Her daughter was behind the counter and interrupted a few times. It was a little unprofessional, but I didn’t mind her being there. I checked out, left and went home. Mind you, I live over 45 minutes away. I did not bother to check the product as I specifically asked for it and I figured it was the correct item. I got home, it was the wrong charger. Made for a 2012 MacBook Air. So basically I wasted my time and spent $90 on a product I can’t even use. I checked to see if the charger I need is in stores online and it said no, so I can’t even exchange the item. Now I have to put my workload on hold, return this item at staples and then travel over an hour to another city to a Best Buy when I could have just went to Best Buy to begin with if they had told me they didn’t carry the charger. I will not...

I normally love visiting Staples. They’re kind, helpful, and polite. Today however, I received service from a rude man who was too “busy” to even greet me when I walked up to the register. He didn’t speak to me the entire time until I had to tell him my number, then he typed it in incorrectly because he was too busy talking on the phone and paying attention to the other associates who were doing their own jobs, to pay any attention to the customer right in front of him. He didn’t thank me for my purchase, didn’t say “have a nice day,” didn’t offer to bag my purchase; nothing. I had to reach forward over the counter quite a bit to even get my receipt from him, because he was turned around, once again paying more attention to other people than the customers who were right in front of him. I also found it quite distasteful and unprofessional that he had his vape pen attached to his hip like he couldn’t work for five minutes without it. I’ll still be coming to staples because everyone else I’ve ever come in contact with has been amazing in their customer service, but I will be avoiding this person at all costs, even if it means leaving my products at the register and coming in on a different day or at a different time to purchase them. I’m tired of dealing with rude and...