Bob Evans — Restaurant in Zanesville

This restaurant is totally disgusting! We had a bad experience 3 weeks ago when we found hairs (as in many) laying on a plate that a cheeseburger and fries were served to us on. Spoke with a manager received an apology and the cheeseburger only was taken off the bill. So today we decide to give them another try. I sat facing the kitchen and saw our food sit there in the window for almost 7 minutes ( 6 minutes and 54 seconds to be exact. ) But the most disturbing thing I watched was Kitchen staff picking up sausage patties that were already on plates in the window waiting to be served with their hands and toss them back on the flat top grill... reheat them and with their hands put the patties back on the plate and proceed to serve them to the unsuspecting patron. Back to my order, to start the order was incorrect, pancakes looked and felt like cardboard discs, a sandwich that was too be on white bread was on sour dough, mac and cheese still had very cold parts in it, ( didn't microwave long enough at all. ) gravy was forgotten, and then when we asked, we were told it was still cooking. Not busy at the time. Actually 3 tables had patrons sitting there. Please don't waste your money. This place is really not what Bob Evans's used to be... at all. If I could give zero or NEGATIVE stars...I most certainly would. Y'ALL are gross up in that...

Came in for dinner with my family to have the ABSOLUTE WORST service from Megan. We came in about 7:30 pm which there were only a few cars in the parking lot. We were seated in the back and as we sat down the table was extremely sticky! My fiancé didn’t end up eating because he was told there were no cooked veggies in the chicken noodles. He was supposed to have a garden salad come out before his dinner but that didn’t happen. We didn't get refills when our drinks were gone. It took forever for our food to come out and when it did it was cold! I asked for dinner portion and got lunch and it should’ve been corrected when it wasn’t! When I addressed that we were missing our deserts for my boys,I got complete attitude and disrespect from this so called waitress. I’d hate to see this girl work through lunch rush and dinner! I ask to talk to the manager and this lady yells going through the restaurant. Management is a joke too! I’ll take my service to Underwood and take the longer drive. This branch better get it together or you’re going to lose a...

I placed a carry out order online at the Bob Evans on Maple Ave in Zanesville & arrived to pick it up and when I got there I thought they were closed because there was only 3 cars in the parking lot. I went inside and waited at the counter and looked around. There was literally 4 people seated at the tables. There were 2 girls at the register and both did not even look my way to say hi or let me know that they would be with me in a moment. Nothin! So I continued to wait for about 3 more minutes and still no greeting. How many waiteress does it take to put an order in for 4 people in the resturant? So instead of causing a fuss, I politely walked out. They could keep that order because I have a choice. I drove to a different resturant and gave them my money because as soon as I walked in the waiter was glad to acknowledge me. Smh. That Zanesville location needs more customer service training because clearly those 2 chicks were not interested in keeping customers coming back to that location. This location gets a...