Big Shots Cafe - Brighton — Restaurant in Adelaide

Went in midday last Sunday and ordered for 3. After ordering we were told it would be a 20-25 minute wait. That time came and went. After 40 minutes there had been no one come and explain the delay. I went to the counter and requested a refund. The person asked for details of the order - he said sorry, they did not realise it had been a 40 minute wait (I am not sure if that makes it better or worse) but said it would take just maybe another 5 minutes or so. There was no offer of another coffee or anything like that.

A person (the owner I think) came over and said in a quite reasonable tone that it was possibly the busiest day of the year for them and the staff were not standing around doing nothing (I never suggested they were). Again no offer of compensation or anything like that.

It was a busy day, but by the time we might have got our food it would have been a 50 minute wait at best.

At busy times there can be delays - but hospitality 101 would suggest that a quick chat with waiting customers or an offer of a coffee or similar would prevent any complaints or ill feeling.

Perhaps we were just unlucky on that day. It has a nice atmosphere, interesting layout, pretty good coffee and free fizzy water.

Anyway we went elsewhere and were eating 15 minutes later.

Thanks for taking the time to respond. Looks like you need a break judging by your response.

Maybe a simple - "we had a bad day, sorry about that but please give us another chance" would have been appropriate.

I was not after anything free. I certainly never asked for anything free at any time.

A wait of at least of 50 minutes may be ok to you but it was not to me. Sure call me entitled for that if it makes you feel better.

As you said - you were out of control. Hardly my problem.

I stand by my comments about...

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