Royal Copenhagen — Restaurant in Adelaide

I come here regularly as I like their ice cream, tea and coffee and every single time these untrained kids stuff up the order.

You ask for a turmeric latte or chai latte they say we dont do those then I have to grab the menu and show them that they do and they ask their mist experienced person and realize they were wrong and yes they do have it.

You ask for a turmeric latte on another visit and they give you a coffee latte. Went back and had it replaced no problems.

My wife had several other similar dramas as well.

These kids need to be well trained and study and learn the menu before serving people.

Food and coffee is good though but customer service is not that great. Understand that these guys are very you g but working there regularly you pick up the menu items quickly.

Tonight we went there again asking for Turmeric latte the little boy said we dont have it. He asked the girl next to him and she said no we dont have it. So I instead ordered a normal latte.

I then looked at the menu and noticed they do have it. So I asked if she can change the order as she was preparing it. I then said dont worry give ne the normal latte but add some turmeric. She said ok I can do that. Then received the latte after a few minutes and there was no turmeric in it.

Little bit of more effort by management to properly train these guys is...

I have lived in Brighton for years and whenever I speak to locals we all try to avoid this place. I went in there for the first time in a year today and straight away, the staff were rude. I stood at the counter and two girls and one boy completely ignored me when I wanted to ask a question about their menu. There was one other girl working in the store who was scooping ice creams and doing most of the work. They always stand behind the counter chatting rather than attending to their customers. I said to the girls "excuse me could I ask a quick question" and they completely ignored me. I asked them again and although they responded to my question, they were not friendly. When my order was ready, they said my name, dropped my food on the counter and walked off without even looking up at me. Again, this is the only store in Brighton where I receive no "thanks for coming" or "have a nice day". In addition, the store was not very busy, so there is no reason to say that they were rushing to attend to other customers. Please support smaller café's such as Big Shots, the Seller Door and CREAM. The staff in these café's, even as young as 14, actually create conversation and care about your presence in store. Really upset about this...

all though the ice cream was amazing the customer service was disgusting. i had this one girl named kristen davies make me feel so unwelcomed and made me feel like i was not meant to be there. in sure the other staff members are sweet but this one experience i had has ruined it for me. i think this little girl needs to learn a lesson or two on showing respect instead of giving me dirtys or laughing at me when i was trying to help my daughter. i cannot lie i am very hurt by this interaction and as in a result i do not think ill be shopping here again. this is just a heads up for some people out there who suffer with anxiety like me that you will feel like a clown if you wear the wrong colour on ur shirt. thank you for your time. and if you guys see this i think that little girl needs to learn some...