Since I have been given no reply to my email I'll share my experience here..

On tuesday the 1st of January at 8:25pm i made a delivery order direct from The Cafe Brunelli Application. I was given no estimated time of delivery until after ordering and paying, i was then shocked to see a 75min wait time on my order. Having been given the option i would have cancelled the order. After waiting over an hour i rang your restaurant and was told my order was "being delivered" after another 25 minutes of waiting i had to ring 5 times before someone answered: they laughed and then remained silent. I had to ring again to recieve a response. The employee then told me my order will be there soon and that they will ring the delivery driver and get back to me. After waiting 10 more minutes, and receiving no return call, i tried to ring 6 more times with no answer. The food eventually arrived at 10:15pm. 1 hour and 50 mins following the acceptance of our order. In addition, my partners meal, a sorentina Gnochi contained a small amount of meat and penne pasta in it, and a disgusting amount of oil, leading her to throw it away. I expected so much more from Brunelli's as i have dined in your restaurant many times and have otherwise had positive experiences.