Cotton On Mega — Local services in Adelaide

Terrible customer service experience at TTP Cotton on kids I would like to make a formal complaint on a staff member ( name unknown) who is working at tea tree plaza cotton on kids store on 28/11/2017 around 1200.

I came in to the shop with my husband and children, wanting to have some kids clothes returned and purchased. We were first in line, after we explained to the sales person what we needed, she said to us it was going to be a long time for her to serve us as we were a bit complicated.

She then asked us to wait aside until further notices. My husband agreed. There was a long line in the shop , at least another 7 more customers behind us with lots of clothes waiting in line. We waited and waited, the children started to get grumpy. I then asked the sales person when can we get served? She then replied it is best that we come back later. ( in 1 and half hour)

I then became very frustrated, i asked her why she couldn’t serve us just because we may take a little longer than other Customer?

It should be a very simple process, return a few items and purchase a few items. ( we have around 10 items) Times wise Shouldn’t be much different to any other customers who may have 20 pieces of cloths to purchase. Which will then be times 7 customers we have to wait for.Especially We were in line first.

She could not give me an answer apart from that we will take longer. Not until I said to her I would like to speak to her supervisor, then she agree to serve us with a bad attitude.

I know during Christmas time it can be busy and overwhelming for sales people, but my frustration was that I do not understand the rational and logic behind this scenario.

So does it means anyone who may take longer should be penalised at cotton on ? had to wait for other “easy “customers to finish first? Regardless who is waiting in line first?

The particular sales person were very unhelpful and unprofessional.

We were very disappointed and will not come back to TTP...

For a vast array of womens, mens, childrens and babies clothes and accessories, this has to be the best place! So much to choose from including pants, jeans, casualwear, t-shirts, shoes, hats, shirts, shorts, swimwear, bags, caps, socks, underwear etc! Amazing array of vibrant colours, designs, styles and fabrics to select from in cottons, linens, denims, synthetics! Stock iconic brands such as NFL ,NBA ,Levis, Mr Men and Little Miss,Harry Potter, Rolling Stones Friends,Fosters,Ford,Kiss, Nirvana, Disney, and Smiley!Perfect place to shop for that special occasion or gift,with happy cheerful...

Felt very uncomfortable shopping on the 9/4/22. Went upstairs to shop in the "mens "section, grabbed my top and asked the worker if I could use the fitting rooms to try it on. I was then told that it was required that I go downstairs to the womens fitting room. As someone who majority of the time wears mens clothes I felt very uncomfortable and like I should feel ashamed for asking to use the mens fitting rooms. I feel in this day and age, it shouldn't matter where clothes is tried on especially as the worker didn't know what my pronouns are. Staff at the register were lovely which is why I...