Chatime Glenelg — Restaurant in Adelaide

Editing my previous review because it seems this location has a new owner. The staff is SO SLOW now even after months and months of seeing them in store. I usually order one drink with a few simple modifications (soy milk, no sugar, little ice, hazelnut syrup, pearls) and it takes up to 10 minutes to get this drink with almost no customers in store. The staff often can't find the right buttons on the POS machine. There have been errors (forgetting to use soy milk, forgetting the syrup/flavor, adding too much ice etc) almost every time. I find it really strange that a shop that ONLY sells drinks doesn't have staff that understands how it all works. I get that errors can happen, but it's frustrating and wasteful if it happens several times and on top of that, while the store is empty. Please train your staff properly and instruct them to read...

On occasion when I go to chatime I'm always reminded why I don't usually go there. Pearls gone at 415pm. One person serving, slowly, unable to process orders smoothly because of taking others orders. They refunded one of my drinks because I didn't want to substitute pearls, but could only give cash so I had to take a bunch of coins. Service has often been slow, I think the staff aren't being trained sufficiently. When I got my drinks, one of them was wrong so I had to go back to get it fixed. Chatime has become completely amateurish, don't bother, go to the pros at gong cha just down the...

Jade at Cha Time truly deserves a shout-out! From the moment I walked in, her warm smile and welcoming demeanor made the experience so much better. She was incredibly knowledgeable about the menu, helping me choose the perfect drink based on my preferences. Jade's efficiency in preparing my order was impressive, and she made sure everything was just right. It’s clear she takes pride in her work and genuinely cares about customer satisfaction. I left feeling happy and satisfied, thanks to Jade's exceptional service. Highly recommend visiting when...