St Louis House of Fine Ice Cream & Dessert — Restaurant in Adelaide

I went to St Louis at tea tree plaza this evening with Friends. The young man who took my order was lovely until after I paid for it. Granted it was crowed and I ordered mine as take away. The young guy pointed/ gesture with his left arm at me, asked/ ordered me to wait outside. This happened pretty soon after I paid. I moved to a corner as much I could, the Barista who had bushy beard looked up with dismay expression and asked me to wait outside again with hand/ arm gesture and had biggest frown on his face, while there were other Caucasian customers stood up and waited as well. He was extremely unpleasant, very impatient and intimidating. Plus i realised he was less intimitating towards the Caucasian customers ( my observation). And I am of minority background. It's hard enough nowadays with cost of living and everyday stress. I just wanted to grab my items and go. This experience was unpleasant to me as I want catching up with friends I have not seen for a while after work. If I could give Zero star I would. I used to work in customer service industry I find the services of this place were not up to the basic standard. I was civil and patient with the negative attitudes I experienced. If the the work is too stressful for you. Maybe this not for you. Please don't take out on paying customers. I used to come to St Louis ttp quite a bit previously. Now I won't make further purchases from this place. I work hard for my money just like many other people, so I will go elsewhere.

Reply -to owner's Response- I was provided poor customer service, so I was being honest. You feel your staff do not categorise against customers, that is ok. It's my observation and my perception. It's not in my head as It's what I experienced. Regarding the Barista facial expression I described what I saw. I saw impatience and big frown and his Interaction with other customers. His arm gesture was abrupt and his whole express to me was annoyance. If the Owner thinks impatient facial expressions are nice, that is ok. I am unsure the owner was there to observe from where i stood at the time. In my opinion as a customer and as I person who worked in service industry, it's not good enough. Please note i am being honest, it's not in my head. I am not the first person who gave 1 star on google review due to poor experience with Services. Can the owner please work on providing quality customers...

I’d like to share feedback regarding my recent experience at your store today (Sunday, 6th July)

I placed an order via the app at around 7:53 pm and completed payment. The app confirmed my order and indicated a pick-up time of 8:14 pm.

When we arrived to collect the order and showed the confirmation on the app, the staff member at the cashier could not locate it. Another staff member (who was preparing churros at the time) came over, and I had to explain the situation again, including the order details and name. She spent some time searching, then left without resolving the issue. A third staff member then approached me and asked the same questions.

At that point, I expressed my concern about the lack of internal communication among the staff, as I had to explain the issue repeatedly. Eventually, the third staff member found my order and acknowledged that it had been missed.

There are a few areas I believe could be improved: Staff Communication: Staff should communicate the issue to other staff member if they think he/she cannot resolve by own, so customers do not have to repeat themselves multiple times. System Efficiency: The current system seems to make it difficult for staff to locate app orders(not really sure if staff should be trained), particularly because of the lengthy order ID displayed in the app. Believe a more user-friendly system might help staff identify order. Order Preparation Timing: Although the app showed a pick-up time of 8:14 pm, we ended up waiting more than 30 minutes for my order. I was informed that orders aren’t prepared until the customer arrives. It would be helpful for the app to clearly state this, so customers know to expect additional wait time.

Overall, while the delays and confusion significantly impacted my experience, food was great, delicious and was in...

I recently dined at St. Louis Tea Tree Gully on a Saturday night and ordered a piccolo and a pot of English tea. While the piccolo was enjoyable, the overall experience left room for improvement particularly in customer service.

I waited close to 20 minutes for my order while seated outside. After some time, I had to knock on the window and gesture to inquire whether my order was ready and if it could be brought outside. Eventually, the piccolo arrived, and I appreciated its quality. However, I still had to ask the staff politely to please hurry up with the tea. Less than five minutes later, the pot of tea was brought out.

While I understand that cafes can be busy, especially on weekends, the lack of communication and acknowledgment of the delay was disappointing. In hospitality, when something is running late, a simple apology “Sorry for the wait” goes a long way. Instead, the staff seemed to operate on autopilot, without much awareness or initiative.

The atmosphere and service weren’t terrible, but I do feel that with better training especially for younger team members there’s real potential to raise the standard of hospitality here. A bit more attentiveness and emotional intelligence could really elevate the...