It's nice for something different and this could be amazing but the food servings for the price weren't very good. My friend asked if we ordered "ozempic fish" because it was 2 tiny skinny bits of fish about the size of fish fingers in the $27 fish and chips. Even the chip serving was tiny for a $27 meal. For all up $285 spent on drinks and food we went to Hungry Jacks after. The drinks were really weak too. I'm not a drinker so I get tipsy from 1 drink without exaggeration and that's enough for me. 3 drinks in, I was still totally fine. I never have that many drinks usually but it was like having mocktails. I think they were also on ice rations. It was hot and the drinks were honestly warm with no ice so I had to take the drinks back to ask for ice and we got literally a few shards each. I know it's hard to run a business in this economy but I think the money paid should have afforded quite a bit better/more in food and beverage serving size. I also have to work hard for that money. The staff were friendly and very attentive. It got cool in the evening and we thought being outside they will have throw rugs. You can hire a towel for $5. That was strange to me. I also didn't like once we reached our $200 spend I had to hand over my credit card and trust strangers with it to be held at the concierge desk. I had to put a lock on my card to feel a bit safer about it. I probably won't go again. 4/10 Below average of what I expected compared to the winter igloo experience earlier this year which...
Read moreWas there today as we were celebrating our friend's Birthday. We were in a group with kids. We were having a great time as the weather was amazing and we all were in quite great mood. We ordered our drinks and were hanging around our beds. I was watching my 6 year old son who was in water and by mistake put my drink on the wooden pole that was around the boundary of the place. Once I came back to the pole I got my can of beer and was about to put in my mouth where suddenly a waitress/Staff came around and snatched the can from my hand, pushed me back and just rudely shouted, go back to your place, you cannot drink here. I was godsmaccked with the behaviour and politely asked whats the problem and she said very rudely "You were standing outside the boundary and we do not have permit to serve alcohol there" (which i understand, but there are ways to tell your customers instead of being rough, rude and rowdy with your customers). Her behaviour to any standard of hospitality was rude, and uncalled for. You should train your staff in soft skills and better customer service and should post signs all around that you cannot drink even at the boundary pole due to licensing issue or the staff should inform the patrons. Place is amazing because of the location otherwise staff is super rude, untrained cheap backpackers and security staff is a bunch of goons. I will also report this to Holdfast Bay council for the way patrons are treated there and also how untrained staff is there to impose rules and...
Read moreWe bad booked one of the $200 couches before we arrived on holiday which was our mistake. We should have waited to see the weather before booking (I would recommend this to anyone thinking of going). The day of our booked was freezing cold and windy which, sitting right on the waterfront, was not a pleasant experience. I do feel like we were a bit "had" with the experience. When we first arrived, there were several patches of bird poo on our lounge, and when I told the host, we were given napkins to clean it up ourselves. It didn't feel like a very "premium" experience. The drinks were nice and the food may have been good except for the fact that it was so windy it was all full of sand. There are not toilets onsite, so you have to traipse to the public toilets (again, not a very "premium" experience). I know that this isn't the Beach Clubs fault, but there were literally 10's of seagulls flocking at the food and pooing everywhere, it was almost comical. I recommend just sitting on the free lounges if you're interested, unless its going to be a really hot day and you plan on being there for a long time. I also think that if the management had have offered us a discount for what was obviously not an enjoyable expereience, it would have been great...
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