PLENTIFUL — Restaurant in Brisbane City

A couple of things overall created a very poor experience. Our Saturday 10am booking was given away to another group (server admitted she gave it away to someone else even when I arrived at 9.55) and we ended up seated outside in a table squished between a few other tables. I’m pretty flexible so I understood that these things happen however no attempt at an apology was made. The vibe I was getting was that I was an inconvenience to them. After 15 minutes of being seated, our order was taken no attempt at writing it down but we thought hey maybe they’re that good. Another 15 minutes for the drinks to arrive and my friend who ordered a hot drink gets a cold drink, again no apology just a blank look like well, there ya go… our food takes very long and it’s cold outside and we ask if we can follow up on our food and if we can finally sit inside like we intended to with our confirmed booking and we get told you can sit by the window as all the other tables are taken (empty but maybe lunch bookings?!). The food finally arrives and it is 12.00pm and the food is delicious but we are also very hungry at this point after 2 hours of being in the venue. When we do finish up and attempt to pay at the counter, where there are three servers present, not a single one attempts to ask if they can assist with payment. Our order also does not appear to be on the system, or it takes the server a while to find our order, and we have to relay our order again and explain that we asked to move inside. We do not get asked how our meal was and no says good bye or thank you. No one gives a shit whether we were there, whether we had a good experience or whether we paid or if we were cold or at least say hey we’re so sorry we gave your table away or sorry it took two hours for you to get your food or here’s a better table we can give you. Brisbane cafe scene is very competitive these days, standards are high, there’s a lot of places now where you can get great cafe food and have amazing customer service. Plentiful you guys need to do better. The food was good but the human experience was...

Worst coffee shop experience ever near my house💦

So racist experience from blonde lady staff around 9am on 28/05/2024

I got worst experiences about 'vanilla' pronunciation already three times in ur coffee shop. Whats the problem going on🤦‍♀️ I was so frustrated and left right after u ignored my pronunciation this morning.

U guys only can speak english but cannot understand my english 🥨 shame on you 🍎it is ur mother tongue........ Vanilla is Vanilla. There is no other similar pronunciation among your coffees 🦻 Please, i am begging you. Could u clean your ears and listen carefully more for a foreigner? I could borrow you some cotton swaps for you if u asked for me 😀

The coffee shop only here cannot understand my english 👀 why? Today i got three cups of iced vanilla latte from cafe 63 instead of ur shop(it seems like u dont want to get me as ur customer) I really do not have any problems to place an order in gas expresso sherwood (nearly everyday), cafe 63, nitti gritti in my suburb. But, only here!!!!!!!!! 👀 i am begging you. Plz stop the reaction that u cannot understand my english.

Totally ruined my morning mood with ur silly facial expression saying "whats vanilla?" instead of other polite ways to communicate with customers? Even if you could not catch my pronunciation, if you at least were polite to me, my feeling might be okay. U could have asked me "sorry, what did u say?" Or "sorry, could u say again?" Ha. Is this a quite difficult service from you? If say so, Ha...... 🤷🏻‍♀️

Hey, lovely staff. I am 32 years old lady u might think i am younger than you. Plz i am begging you. Please show some respect. Why do u look at other staff with asking "what's vanilla"? I will remember today your staff's face expression (ignoring to the customer) forever 🌈 🫥

Again, plz i am begging you. Do i need to kneel down for you to catch my pronunciation, Vanilla? 😴Please behave yourself and i will come back to ur coffee...

After coming here multiple times over the past 2 years. three times in the last two weeks. I was so disappointed.

After waiting for over 60 mins our food arrived. Well that was what we thought. It was just one meal. Expecting that the others would be following, my father waited. The other meals arrived over 40 mins later with the final meal arriving 10 minutes after that.

When the meals were placed in front of us, we were informed that additional items were added to these meals to say thank you for waiting. However, no one thought to ask if those items added world be appreciated or appropriate based on some dietary requirements that our family has: lactose intolerance for example or even if that person actually eats that item.

When we started to eat our meals, the scrambled eggs were overcooked, mushrooms dried and stringy, hollumi cheese overcooked (rubber). it looked like battered fried hash brown 😪 and the hash browns were so wet and oily you had to eat them with a spoon. My son only ate 1/2 of one and could not eat the rest.

I was completely perplexed that the two people that looked like they were running the cafe did not once walk to a table and explain for the cafe meltdown but rather stood behind the counter hoping that the situation would magically fix itself.

The fact that uber orders were going out the door while people who bothered to book a table, get dressed and drive were seen as ‘not the priority’

In the 2.5hrs we were there, no one asked if we’d like another drink, or provided water. We all wanted another coffee but it was impossible.

Our waiter was lovely and super...