Red Lotus Vietnamese Chargrill — Restaurant in Brisbane City

Have been a long time loyal customer of Red Lotus for over 8 years now. So much so we decided to have our wedding reception dinner here.

It was so much back and forth, we made the booking in person then called to amend the final numbers. We had so much back and forth about what they would and wouldn’t do. Eventually settled on what they would provide (bare minimum but that’s ok) and we would provide decorations and someone to come and put them on the table and remove them. They had my fiancés number, my number and two email addresses. I went to drop our cake off the DAY BEFORE our wedding to be given absolute foul attitude and sass from the matriarch and told they’d cancelled our booking. Allegedly called my partner every day and they said he blocked their number because I quote “he is probably trying to sabotage your wedding” 🙃 she was absolutely awful and horrible to me. I was not only a very stressed bride the day before a wedding holding a wedding cake, I’m also heavily heavily pregnant. It took me getting a bit loud and assertive in a busy cafe along with the absolute gem of an owner of cafe Omai (Maggie) refereeing to get a solution.

They tried to bully me into having everyone sit outside right on the road, ordering the banquet all sorts of things. I had to then have my whole reception party pre-order food the night before under the guise of them needing to order extra food… also told we had under 90 minutes at the table, which I did agree too. Despite having everyone’s pre-order and me giving them quite a detailed time line that would allow us time to pay the bill and be out there was still a huge delay between entrees and mains. To the point my mum had to go and ask them what was happening with our food. It all then arrived in dribs and drabs meaning the first people who’s food arrived was cold by the time the rest of the table was served. Meanwhile other tables and takeaway service was prioritized over us. I should mention as well we had a table of 14, we didn’t book out the whole restaurant there were still plenty of other tables. Not to mention the constant stream of takeaway orders they still maintained. The matriarch was there on the night and remained ice cold and nasty towards me in particular but also all of our guests. Even tried to charge us twice the cakeage and argued with my mum about it.

Credit where credit is due the food was still delicious and everyone enjoyed what they ate.

Based on the service and experience we had I just cannot recommend this place to anyone. Huge shame as I have loved coming here over the years but their service has gone...

We went here last night in the middle of some crazy rain. But that’s beside the point. This restaurant was cosy and cute, not too busy. We ordered spring rolls, pepsi marinated pork ribs, the crispy skin chicken (which comes with fried rice) the morning glory and barramundi and some cocktail. It was all really good - and great value for money. We ate like kings at a feast. They even had to bring an extra table over which was crazy. I should Have taken a photo but I was too excited. We have leftovers for lunch today. The morning glory was amazing and I really loved the crispy chicken and fried rice. It’s my second time here and I’m really glad we dined here last night. I do think the lighting was a bit too bright and there could be some light music playing to help the vibe. Apart from that, a really good restaurant. At the end my friend said ‘you haven’t seen the last of us’ and he was right. we will be...

I arrived for dinner with my medical assistance dog the owner was not aware of the laws around public access and were unsure about letting us dine in so they were kind enough to set up a table outside for us while they checked with the council and governing bodies to ensure they were not breaking any health and safety laws and the legal requirements regarding service dogs. Once they had checked and found they were allowed to have service dogs in their restaurant they came and apologized for the inconvenience. At all times they were helpful, accommodating and grateful for the education regarding service dogs. Not everyone is aware of the legalities and need for these animals. I would like to thank the owner and staff for their effort and wonderful attitude regarding education as well as accommodating us. … the food was very...